BT Sport app suffers technical issues on day one

The BT Sport mobile app suffered technical issues during the first match of the season, frustrating customers.

Yesterday was the first day of the footie season, and all over the country excited fans got ready to watch the opening game. Well if they were using the new BT Sport app to watch on their mobile device, they will have had a nasty surprise, as it suffered from technical issues, the BBC reports.

BT said the issue only affected "a minority" of customers who tried to log in once the game had already started. The game in question was Liverpool v Stoke City. According to BT, the issue was resolved quickly, so most customers could catch the second half.

The BT Sport app -- which is available on iOS and Android -- cut out, stopping some customers from watching the match. Others complained it would only work over Wi-Fi, not the 3G or 4G networks as advertised.

Customers took to Twitter to complain. The BT Sport Twitter account replied: "Sorry, some customers have seen an intermittent issue with the BT Sport app. We are working to resolve this, apologies to everyone affected."

A BT spokesperson told the BBC: "Those customers who logged in before the game have experienced no issues but a minority of customers who tried to log in once the game had started may have seen an intermittent issue and an error message.

"Our team responded quickly and were able to make a difference so most of the customers who were experiencing problems were able to enjoy the remainder of the second half."

BT only launched its sport service recently, offering free access for all on the first day. It signed up half a million customers in under a month , and recently reached 3 million, thanks to a deal with Virgin Media. It has the rights to 38 live Premiership games -- here's all the ones before Christmas , alongside those shown by Sky. Murdoch's broadcaster still has the majority of live games, showing 116 through the season.

Did you have any issues with the BT Sport app? How would you rate BT's response? Let me know in the comments, or on our Facebook page.

About the author

    Joe has been writing about consumer tech for nearly seven years now, but his liking for all things shiny goes back to the Gameboy he received aged eight (and that he still plays on at family gatherings, much to the annoyance of his parents). His pride and joy is an Infocus projector, whose 80-inch picture elevates movie nights to a whole new level.

     

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