Content from CNET tagged with

satisfaction

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Narrow Your Results: HP (4); PC (4); survey (4); customer satisfaction (3); customer service (3); IBM Corp. (2); PC company (2); Apple Computer (2); brand (1); Amazon.com Inc. (1); Compaq Computer Corp. (1); eBay Inc. (1); firm (1); leader (1); e-commerce (1)

News Stories

Showing 1-6 of 6 results found

Customer satisfaction down among PC buyers

August 14, 2007 Both Apple and Dell lose ground with customers who wish for better product reliability and customer service, according to a new study. TAGS: American Customer Satisfaction Index, customer satisfaction, satisfaction, Compaq Computer Corp., perception, Apple Computer, survey, brand, HP, PC company, leader, PC

Growing pains hit Dell's customer service

February 20, 2004 The company continues to win market share and turn out record quarterly profits, but two recent surveys show that it's slipped when it comes to a more subjective measurement: customer service. TAGS: satisfaction, customer service, survey, quarterly profit, buyer, desktop computer, research company, HP, PC

Survey: Dell customer satisfaction unsatisfactory

June 28, 2004 The PC maker relinquishes its first-place spot in services for business customers--a rare slip. TAGS: satisfaction, customer satisfaction, survey, PC company, factor, customer service, HP, IBM Corp.

Dell trails IBM, HP in server satisfaction

November 2, 2005 Server customers say things are getting a little testy on the 1-800 Dell line. TAGS: satisfaction, survey, firm, IBM Corp., server, HP, U.S., PC

Shoppers find a friendly face in e-tailers

February 18, 2004 People who shop online experience more customer satisfaction than consumers in other industries, a study shows. Amazon.com scores highest with shopaholics. TAGS: customer satisfaction, online retailer, Amazon.com Inc., satisfaction, e-commerce, eBay Inc.

PC users can't get no satisfaction

August 15, 2006 Customer happiness with PCs is at all-time high, according to study, but cars and appliances still do better. TAGS: satisfaction, ComScore, Michigan, Yahoo! Inc., Google Inc., customer service, car, America Online Inc., Apple Computer, supplier, MSN, search engine, PC

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