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customer service [x] , India [x] , U.S. [x]

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U.S. call center jobs moving to Canada

 August 26, 2004 Research firm predicts closure of more than 3,000 U.S. centers as jobs fly north. TAGS: call-center, Datamonitor, Canada, customer service, U.S. company, India, worker, U.S., U.K.

Insecurities over Indian outsourcing

 April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas. TAGS: Mphasis BFL Ltd., BPO, outsourcing company, call-center, offshore, India, theft, perception, outsourcing, bank, Forrester Research Inc., business process, customer service, U.S., America, security
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