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Content from CNET tagged with
customer service
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ReviewsMSN Music
Reviewed on October 12, 2004 A robust library of high-quality music files and seamless integration on the OS and media jukebox level give MSN Music some distinct advantages over established stores and services. -
ReviewsRhapsody 3.0
Reviewed on April 27, 2005 A ton of new features, including Rhapsody To Go and full jukebox functionality, gives this elegant subscription service some fresh and very powerful legs. -
ReviewsBrother MFC-9700
Reviewed on July 17, 2003 A small home office with light faxing, scanning, and copying needs could make do with this product. -
NewsMicrosoft backs GetHuman customer service plan
August 8, 2006 Initiative is designed to set industrywide standards for customer service; companies can advertise compliance. -
News
IBM unveils customer service telecom software
November 28, 2007 Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard. -
News
Xbox repair process leaves gamers in a fix
August 3, 2007 Some customers who send their consoles in for warranty repair are unhappy with long return times, inadequate fixes and poor customer service. -
ReviewsVoicePulse
Reviewed on July 2, 2004 Without 911 support and the ability to transfer your current phone number, VoicePulse makes for a better alternative to your long-distance service than a wholesale replacement for your current phone service. -
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Downloads
Customer Service Manager 4.0.6
Store and manage customer records, service locations and service history.
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Downloads
Surado Small Business CRM 5.1.30
Increase your sales and build customer loyalty by coordinating marketing, sales, and customer service. -
News
AT&T Wireless customers still on hold
November 14, 2003 The company continues to work to resolve a customer-service software problem that's been inconveniencing customers for two weeks. -
News
Growing pains hit Dell's customer service
February 20, 2004 The company continues to win market share and turn out record quarterly profits, but two recent surveys show that it's slipped when it comes to a more subjective measurement: customer service. -
News
Customer service--a four-letter word?
September 28, 2004 In Britain, callers to the help line at broadband company NTL get an earful of profanity. -
News
Open letter to Michael Dell
December 23, 2003 Industry veteran John Dickinson has a bone to pick with Dell's CEO: Your customer service just ain't what it used to be. -
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News
When rockers cut ties from labels
November 2, 2007 Services like Musicane oversee digital sales, marketing, and other chores for bands that drop a record label. But do they make sense for everyone? -
News
Gartner: Outsourcing costs more than in-house
March 5, 2005 Customer service operations sent overseas can cost almost a third more, according to a new study. -
News
A black eye for Xbox customer service
March 27, 2007 Microsoft is overhauling its Xbox customer service after hackers were able to trick staffers into providing access to gamers' accounts. -
News
Skype callers: 'Customer service, please?'
February 16, 2005 VoIP provider jockeys to handle complaints about its one revenue-generating service.
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