Content from CNET tagged with
customer service
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ReviewsRhapsody 3.0
Reviewed on April 27, 2005 A ton of new features, including Rhapsody To Go and full jukebox functionality, gives this elegant subscription service some fresh and very powerful legs. -
ReviewsMFC-9700 5-in-1 Monochrome Laser Multi-function Center
Reviewed on July 17, 2003 A small home office with light faxing, scanning, and copying needs could make do with this product. -
ReviewsDell OptiPlex GX280 Desktop Computer for Business
Reviewed on April 25, 2005 Strong performance, excellent service, and quiet operation combine to make the Dell OptiPlex GX280 a good fit for busy offices. -
ReviewsVoicePulse
Reviewed on July 2, 2004 Without 911 support and the ability to transfer your current phone number, VoicePulse makes for a better alternative to your long-distance service than a wholesale replacement for your current phone service. -
ReviewsMSN Music
Reviewed on October 12, 2004 A robust library of high-quality music files and seamless integration on the OS and media jukebox level give MSN Music some distinct advantages over established stores and services. -
NewsMicrosoft backs GetHuman customer service plan
August 8, 2006 Initiative is designed to set industrywide standards for customer service; companies can advertise compliance. -
ReviewsEncyclopedia Britannica Ultimate Reference Suite 2006
Reviewed on October 24, 2005 This is a fabulous reference resource from a trusted provider, but the Encyclopedia Britannica DVD needs some technical help. -
News
Customer service--a four-letter word?
September 28, 2004 In Britain, callers to the help line at broadband company NTL get an earful of profanity. -
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News
IBM unveils customer service telecom software
November 28, 2007 Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard. -
Downloads
Dial Zero 1.0
Talk to a live person at more than 600 companies using this support-focused app for iPhone and iPod Touch.
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News
Skype callers: 'Customer service, please?'
February 16, 2005 VoIP provider jockeys to handle complaints about its one revenue-generating service. -
News
New mobile features boost calls to customer service
July 26, 2006 As wireless options become more complex, calls to customer service and time on hold increase, study says. -
News
ESPN taps Sanyo for launch of mobile service
September 27, 2005 Network set to deliver Mobile ESPN, a service that will deliver sports scores, headlines, and audio and video clips to cell phones. -
News
A black eye for Xbox customer service
March 27, 2007 Microsoft is overhauling its Xbox customer service after hackers were able to trick staffers into providing access to gamers' accounts. -
News
Gartner: Outsourcing costs more than in-house
March 5, 2005 Customer service operations sent overseas can cost almost a third more, according to a new study. -
News
Salesforce.com reports subscriber surge
October 7, 2004 The subscription software company adds 85,000 individual subscribers to its online customer information system. -
News
BlackBerry e-mail is back, but problems remain
April 18, 2007 RIM restores e-mail and Net browsing for most customers overnight, continues monitoring networking systems. -
News
Dell's dilemma--it's about pricing
November 1, 2005 As the company forecasts an earnings slip, bargain PC makers are making steady gains in market share. -
News
AOL agrees to customer service reform
August 24, 2005 America Online will pay $1.25 million to New York state and change its customer retention process, Attorney General Spitzer says.
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