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Content from CNET tagged with
customer service
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ReviewsAsus Essentio CG5290-BP007
Reviewed on August 4, 2009 Asus crafted the Essentio CG5290-BP007 to serve as a no-frills gaming desktop for just more than $1,000. And while the boutique PC vendors have a bit more polish for not too much more money, Asus can at least claim that this PC is one of the fastest on the retail shelves. You might have a hard time arguing the necessity of such a fast gaming box for back-to-school, but we can at least recommend this system as a speedy bargain. -
ReviewsRhapsody 3.0
Reviewed on April 27, 2005 A ton of new features, including Rhapsody To Go and full jukebox functionality, gives this elegant subscription service some fresh and very powerful legs. -
ReviewsMFC-9700 5-in-1 Monochrome Laser Multi-function Center
Reviewed on July 17, 2003 A small home office with light faxing, scanning, and copying needs could make do with this product. -
ReviewsMSN Music
Reviewed on October 12, 2004 A robust library of high-quality music files and seamless integration on the OS and media jukebox level give MSN Music some distinct advantages over established stores and services. -
NewsMicrosoft backs GetHuman customer service plan
August 8, 2006 Initiative is designed to set industrywide standards for customer service; companies can advertise compliance. -
News
BlackBerry e-mail is back, but problems remain
April 18, 2007 RIM restores e-mail and Net browsing for most customers overnight, continues monitoring networking systems. -
News
Skype callers: 'Customer service, please?'
February 16, 2005 VoIP provider jockeys to handle complaints about its one revenue-generating service. -
News
Gartner: Outsourcing costs more than in-house
March 5, 2005 Customer service operations sent overseas can cost almost a third more, according to a new study. -
News
IBM unveils customer service telecom software
November 28, 2007 Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard. -
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News
New mobile features boost calls to customer service
July 26, 2006 As wireless options become more complex, calls to customer service and time on hold increase, study says. -
News
ESPN taps Sanyo for launch of mobile service
September 27, 2005 Network set to deliver Mobile ESPN, a service that will deliver sports scores, headlines, and audio and video clips to cell phones. -
Downloads
Dial Zero 1.0
Talk to a live person at more than 600 companies using this support-focused app for iPhone and iPod Touch.
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News
Salesforce outage angers customers
December 21, 2005 Customers were unable to access critical data for most of Tuesday in what appears to be the firm's most severe outage to date. -
News
AOL agrees to customer service reform
August 24, 2005 America Online will pay $1.25 million to New York state and change its customer retention process, Attorney General Spitzer says. -
News
Dell's dilemma--it's about pricing
November 1, 2005 As the company forecasts an earnings slip, bargain PC makers are making steady gains in market share. -
News
A black eye for Xbox customer service
March 27, 2007 Microsoft is overhauling its Xbox customer service after hackers were able to trick staffers into providing access to gamers' accounts. -
News
Protecting cell phone users' privacy
January 20, 2006 Cell phone records are for sale, and some people want mobile operators to do more to protect sensitive customer information. -
News
Indian offshore call centers 'not doomed'
March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue. -
News
CRM maker adds usage tools
July 13, 2005 Entellium launches updated version of its hosted customer relationship management software, adding tools meant to help companies monitor how their business applications are used by employees.
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