customer satisfaction

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Showing 1-17 of 17 results found

News
Customer satisfaction down among PC buyers
August 14, 2007 Both Apple and Dell lose ground with customers who wish for better product reliability and customer service, according to a new study. TAGS: American Customer Satisfaction Index, customer satisfaction, satisfaction, Compaq Computer Corp., perception, Apple Computer, survey, brand, HP, PC company, leader, PC
News
Shoppers find a friendly face in e-tailers
February 18, 2004 People who shop online experience more customer satisfaction than consumers in other industries, a study shows. Amazon.com scores highest with shopaholics. TAGS: customer satisfaction, online retailer, satisfaction, Amazon.com Inc., e-commerce, eBay Inc.
News
Judge dismisses Siebel shareholder suit
January 18, 2006 Court finds no proof that company overstated the performance and customer satisfaction claims of Siebel 7 software. TAGS: Siebel Systems Inc., Siebel 7, plaintiff, customer satisfaction, Judge, shareholder
News
Survey: Dell customer satisfaction unsatisfactory
June 28, 2004 The PC maker relinquishes its first-place spot in services for business customers--a rare slip. TAGS: satisfaction, customer satisfaction, survey, PC company, factor, customer service, HP, IBM Corp.
News
Amazon.com, the ketchup of the Internet?
February 19, 2003 Heinz scores big in a customer service taste test. But e-commerce companies, including Amazon, are outranking their brick-and-mortar counterparts when it comes to pleasing customers, a study shows. TAGS: customer satisfaction, e-commerce company, H.J. Heinz Co., Amazon.com Inc., e-commerce, study, customer service, U.S. company
News
Lenovo forms services unit
August 24, 2006 Global services unit, to be headed by a former Dell Services executive, intended to improve customer satisfaction. TAGS: Lenovo, customer satisfaction, acquisition
News
IDC: Smiles for the camera phone?
October 9, 2003 Sales of camera phones are expected to jump dramatically over the next several years, but mass-market success for the technology will ride heavily on customer satisfaction. TAGS: camera phone, customer satisfaction, camera, subscriber
News
EDS lands HUD contract
August 19, 2003 The computer services company inks an information technology and telecommunications deal with the Department of Housing and Urban Development worth up to $860 million. TAGS: Electronic Data Systems Corp., customer satisfaction, WAN, contract, information technology, telecommunications, desktop computer
News
Satisfy customers, make money
August 16, 2005 A new study draws a direct correlation between keeping customers happy and making big money. TAGS: customer satisfaction, America Online Inc., portal, Google Inc., Yahoo! Inc., MSN, category, search engine, Microsoft Corp., PC
News
PC users happier--especially with Apple, Dell
August 26, 2004 Customer satisfaction with home computers reaches four-year peak, with highest marks for Apple Computer and Dell, survey says. TAGS: customer satisfaction, HP, Apple Computer, Compaq Computer Corp., home PC, brand, U.S., PC
News
Intellectual property in the era of open source
July 19, 2006 Tech industry veteran Brad Silverberg says those who believe "software IP is dead" are missing the point about open source. TAGS: intellectual property, innovation, open source, customer satisfaction, enterprise software, IP
News
Survey: Users want DSL but can't get it
August 6, 2003 Dial-up Internet users are more willing to upgrade to DSL than to cable modem service, according to a study. The problem is finding a DSL provider. TAGS: J.D. Power Associates, DSL, AT&T WorldNet, DSL company, broadband provider, cable modem, customer satisfaction, survey, Time Warner Inc., study, BellSouth Corp., SBC Communications Inc., EarthLink Inc., Comcast Corp., broadband
News
Investors, analysts frown on exit of Siebel CEO
April 13, 2005 Stock drops as new CEO George Shaheen provides little information on his plan; analysts smell a buyout. TAGS: Siebel Systems Inc., Oracle Corp., exit, board member, customer satisfaction, CEO, acquisition
News
Dell is swell, customers say
December 9, 2004 After a dip, the PC maker is getting higher satisfaction ratings for customer support among businesses. TAGS: ranking, customer satisfaction, PC company, IBM Corp., Lenovo, HP, customer service, survey, researcher, PC
News
Gates, Ballmer pay holds at about $900,000
September 20, 2004 Paychecks stay the same for the top two, but compensation changes for other Microsoft workers as stock grants replace options. TAGS: Kevin Johnson, Jim Allchin, dividend, stock option, Jeff Raikes, award, Steve Ballmer, customer satisfaction, Bill Gates, shareholder, top executive, compensation, worker, chairman, Microsoft Corp.
News
Software execs bash their industry's approach
March 4, 2004 At Sand Hill Group's Software 2004 conference, executives lament the sorry state of customer service and marketing in their industry. TAGS: Agile Software, Mercury Interactive Corp., Salesforce.com Inc., customer satisfaction, utility computing, software company, SAP AG, enterprise software, supplier, conference, exec, payment, Oracle Corp.
Downloads
Web Help Desk 8.4.6.1
Get a Web-based help desk application. TAGS: customer satisfaction, help desk, e-mail

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