contact center

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Showing 1-5 of 5 results found

News
Oracle acquires Telephony@Work
June 13, 2006 To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers. TAGS: contact center, CRM, call-center, Oracle Corp., on-demand
News
Call centers ramp up VoIP
August 15, 2006 Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says. TAGS: call-center, contact center, VoIP, adoption
News
SAP acquiring two European software makers
May 14, 2007 Company purchases enterprise communications software developer Wicom and plans to buy ID management app maker MaXware. TAGS: SAP AG, identity management, SAP NetWeaver, contact center, acquisition, software company, security
News
Call centers put accent on speech recognition
August 23, 2007 Talking machines, especially those with the sound of home, may be gaining an edge over offshore operators. TAGS: speech recognition, call-center, contact center, survey, agent, manager
Downloads
Abra Screen Recorder 2.10
Create training videos, presentations, and software demonstrations by capturing your screen to Flash SWF. TAGS: contact center, agent, training, video

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