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call-center [x] , outsourcing [x]
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News Stories
Showing 1-18 of 18 results foundU.K. bank to ship up to 5,000 jobs overseas
December 31, 2003 Barclays will move at least 500--and possibly as many as 5,000--call center jobs to India, with South Africa also under consideration, according to media reports.Indian offshore call centers 'not doomed'
March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue.Indian call center worker arrested
September 7, 2005 In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon.Citibank to absorb Indian outsourcing firm
April 12, 2004 The U.S. banking giant plans to pay about $126 million to take over e-Serve International, whose services include providing call centers.Indian police make arrests in outsourcing fraud
April 8, 2005 Financial scam involving Indian call center workers raises security concerns about outsourcing work overseas.EarthLink to outsource call center jobs
January 6, 2004 The Internet service provider is laying off most of its call center employees and outsourcing the work to domestic and overseas companies.Merger widens outsourcing geography
November 3, 2003 Outsourcing specialist Headstrong merges with rival TechSpan to form a $100 million company with operations across India and the Philippines.'Nearshore'--the new offshore?
August 6, 2004 Former Eastern bloc countries and North Africa are challenging destinations such as India for U.K. outsourcing.For Dell, Indian call center failure a lesson
March 31, 2004 CIO Randy Mott says the computer maker will be smarter about growth in newly developed areas, to avoid the customer dissatisfaction that led to pulling out of a call center in India late last year.Behind the Asian outsourcing phenomenon
February 21, 2004 U.S. computer giants, along with leading U.S. companies in financial services and other industries, are using offshore partnerships to do more than just cut costs.Group warns of outsourcing backlash
January 8, 2004 Feeling pressure over the loss of U.S. tech jobs to offshore workers, the Computer Systems Policy Project releases a report stressing the need to keep international doors open.Indian call centers struggle amid flood
August 1, 2005 Flooding continues in Mumbai, India's financial capital, and the home of many Western companies' call and support centers.India tries exam to boost quality of outsourcing
August 24, 2005 Country launches national entry exam aimed at improving quality of recruits for call-center and IT jobs in the outsourcing industry.Dell's dirty words: Outsourcing, proprietary
November 5, 2004 Speaking at a conference in Boston, CEO Kevin Rollins expounds on his philosophies about all things IT. Photos: Inside Dell's plantNokia calls on IBM for outsourcing deal
January 16, 2004 The handset maker will "pay per use" for help desk, call center and software support for its 57,000 employees around the globe.Sprint turns to IBM for customer service
February 4, 2004 The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers.Insecurities over Indian outsourcing
April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas.In India, seeking avenues for growth
May 5, 2005 There's no standing still in a competitive global market--just check out the tech action in Bangalore. Photos: Tech gets to work in India
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