Content from CNET tagged with
call-center [x] , contact center [x]
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Showing 1-7 of 7 results foundOracle acquires Telephony@Work
June 13, 2006 To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers.Offshoring threat downplayed for U.K. call centers
August 5, 2004 As in the United States, many in the tech sector are tuned to the trend of moving jobs overseas.Call centers ramp up VoIP
August 15, 2006 Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says.Call centers put accent on speech recognition
August 23, 2007 Talking machines, especially those with the sound of home, may be gaining an edge over offshore operators.EarthLink to outsource call center jobs
January 6, 2004 The Internet service provider is laying off most of its call center employees and outsourcing the work to domestic and overseas companies.HP sets up call center in India
February 12, 2004 The contact center, which supports U.S. customers who use Hewlett-Packard consumer products, is another sign that overseas operations appeal to U.S. tech companies.Talking to your TV
February 24, 2005 After finding success in cars and call centers, IBM's speech recognition team works to add voice commands to consumer gadgets.
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