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call-center
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NewsApple hangs up on India call center
June 5, 2006 Previous plans to open a new call center in Bangalore have been canceled, but no reasons are given. - News
Apple plans India call center
March 9, 2006 Mac maker says Bangalore facility will help support growing business, but says it's also hiring at two U.S. sites. - News
Call centers ramp up VoIP
August 15, 2006 Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says. - News
Indian offshore call centers 'not doomed'
March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue. - News
Oracle acquires Telephony@Work
June 13, 2006 To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers. - News
Call centers put accent on speech recognition
August 23, 2007 Talking machines, especially those with the sound of home, may be gaining an edge over offshore operators. - News
AOL to lay off 1,400 call center workers
October 18, 2006 The company will close two U.S. call centers and sell one as part of a restructuring announced in August. - News
AOL lays off 1,300
May 9, 2006 The ISP also plans to shut down its customer support center in Jacksonville, Fla. - News
Microsoft buys Unveil assets
October 6, 2005 Redmond says it will incorporate some aspects of the Unveil Conversation Suite into Microsoft's Speech Server voice recognition software. - News
Indian call center staff sold data, TV show says
October 5, 2006 U.K. documentary shows middlemen offering to sell credit card details, but Indian IT body defends offshoring. - News
Police blotter: 911 dispatcher misuses database, kills ex-girlfriend
May 19, 2006 An emergency call center worker in Pennsylvania misuses government database before murdering his ex-girlfriend and her new boyfriend. - News
New York to use cell phone photographers to help fight crime
January 18, 2007 Mayor says city will equip 911 call centers to accept photos and video sent from cell phones to help nab criminals. -
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- Downloads
Inbound Call center Profit Book 1.1
Learn how to outsource your inbound call centers services.
- Downloads
PrettyMay Call Center for Skype 3.5.0.190
Setup a Skype answering system with auto-attendant, IVR, and voicemail capabilities. -
- Downloads
Click N Speak 2007Q1G
Search on a telephone directory and call everyone on the search result. -
- News
A short circuit for cellular E911
December 18, 2006 Can first responders find you in an emergency? Don't count on it just yet, despite years of work by wireless providers.
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