Content from CNET tagged with
call-center
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NewsApple hangs up on India call center
June 5, 2006 Previous plans to open a new call center in Bangalore have been canceled, but no reasons are given. -
News
Apple plans India call center
March 9, 2006 Mac maker says Bangalore facility will help support growing business, but says it's also hiring at two U.S. sites. -
News
Photo: Dell opens India call center
March 21, 2005 Michael Dell visits Punjab to inaugurate a facility that will employ 1,500 support personnel. -
News
U.S. call center jobs moving to Canada
August 26, 2004 Research firm predicts closure of more than 3,000 U.S. centers as jobs fly north. -
News
Offshoring threat downplayed for U.K. call centers
August 5, 2004 As in the United States, many in the tech sector are tuned to the trend of moving jobs overseas. -
News
Call centers ramp up VoIP
August 15, 2006 Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says. -
News
Keeping watch on data snoops and abuse
August 16, 2005 The feds reach a deal with a credit report Web site they say charged for "free" reports. Also: Data theft suspected at call center. -
News
Oracle acquires Telephony@Work
June 13, 2006 To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers. -
News
Indian offshore call centers 'not doomed'
March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue. -
DownloadsInbound Call center Profit Book 1.1
Learn how to outsource your inbound call centers services.
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News
AOL to lay off 1,400 call center workers
October 18, 2006 The company will close two U.S. call centers and sell one as part of a restructuring announced in August. -
News
Indian call center worker arrested
September 7, 2005 In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon. -
News
Dell to hire 1,000 workers in Oklahoma
July 6, 2005 Company is also building a 120,000 square-foot building to supplement its call center operations. -
News
'Homeshoring' to trump offshoring?
December 21, 2004 Study says companies are using home-based U.S. employees for call center duties, which can avoid problems tied to offshore workers. -
News
Call centers put accent on speech recognition
August 23, 2007 Talking machines, especially those with the sound of home, may be gaining an edge over offshore operators. -
News
AOL lays off 1,300
May 9, 2006 The ISP also plans to shut down its customer support center in Jacksonville, Fla. -
News
Microsoft buys Unveil assets
October 6, 2005 Redmond says it will incorporate some aspects of the Unveil Conversation Suite into Microsoft's Speech Server voice recognition software. -
News
Outsourcers combine to take on IT services giants
September 2, 2004 IT services giants will come under pressure from outsourcing alliances, as companies team up to beat the big guns. -
News
Indian call center staff sold data, TV show says
October 5, 2006 U.K. documentary shows middlemen offering to sell credit card details, but Indian IT body defends offshoring. -
News
Dell to open new India call center
March 17, 2005 PC giant will add third India-based customer contact center later this month; center will start with 300 employees.
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