Content from CNET tagged with

broadband ^[x] , customer service ^[x]

Show Results by: News (6)

Narrow Your Results: Time Warner Inc. (4); DSL (3); subscriber (3); America Online Inc. (3); VoIP (2); cable company (2); Internet phone (2); Internet access (2); complaint (2); U.S. (2); Covad Communications Group Inc. (1); video (1); customer service representative (1); Internet service (1); customer retention (1)

News Stories

Showing 1-6 of 6 results found

Customer service--a four-letter word?

September 28, 2004 In Britain, callers to the help line at broadband company NTL get an earful of profanity. TAGS: NTL Inc., customer service, complaint, message, broadband

AOL to offer Covad DSL

March 11, 2004 The Internet service provider announces a partnership to offer broadband Internet service through Covad Communications Group. TAGS: Covad Communications Group Inc., Covad DSL, DSL, America Online Inc., leasing, broadband, subscriber, broadband Internet, Time Warner Inc., Internet service, customer service, billing

AOL agrees to customer service reform

August 24, 2005 America Online will pay $1.25 million to New York state and change its customer retention process, Attorney General Spitzer says. TAGS: customer retention, Eliot Spitzer, attorney general, America Online Inc., customer service representative, customer service, refund, agreement, investigation, New York, Ohio, call-center, complaint, Time Warner Inc., broadband, monitor

Cable firms bet on broadband speed, not price

October 10, 2003 Cable companies think raw speed will help them conquer the broadband market, but slower, cheaper services from rival digital subscriber line providers are coming on strong. TAGS: DSL, broadband speed, price cut, broadband, cable company, customer service, Comcast Corp., SBC Communications Inc., subscriber, market research company, Time Warner Inc., U.S.

AOL: You've got VoIP

February 24, 2005 Beleaguered giant turns to hot Internet phone market in latest effort to bolster flagging dial-up business. TAGS: America Online Inc., VoIP, Internet phone, Time Warner Inc., VoIP service, broadband, subscriber, customer service, Internet access, U.S.

Rumble in the 'triple play' jungle

June 22, 2004 Cable companies and Baby Bells are set for a face-off over bundles that package TV, phone and broadband service. TAGS: Cablevision Systems Corp., BellSouth Corp., bundle, cable company, DSL, DirecTV, video service, local phone company, Internet access, customer service, region, VoIP, Verizon Communications, Internet phone, TV, telephony

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broadband [x] , customer service [x]