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Narrow Your Results: business process (3); information technology (3); outsourcing (2); India (2); offshore (1); bank (1); Mphasis BFL Ltd. (1); industry standard (1); exam (1); customer service (1); client (1); Forrester Research Inc. (1); worker (1); outsourcing company (1); perception (1)

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Inbound Call center Profit Book 1.1
Learn how to outsource your inbound call centers services. TAGS: call-center, BPO, business process
News
Indian call center worker arrested
September 7, 2005 In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon. TAGS: call-center, BPO, outsourcing, worker, client, information technology
News
Insecurities over Indian outsourcing
April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas. TAGS: BPO, Mphasis BFL Ltd., outsourcing company, offshore, call-center, India, perception, theft, business process, Forrester Research Inc., bank, task, U.S., America, customer service, information technology
News
India tries exam to boost quality of outsourcing
August 24, 2005 Country launches national entry exam aimed at improving quality of recruits for call-center and IT jobs in the outsourcing industry. TAGS: BPO, business process, exam, outsourcing, call-center, India, industry standard, information technology

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