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Customer satisfaction down among PC buyers

August 14, 2007 Both Apple and Dell lose ground with customers who wish for better product reliability and customer service, according to a new study. TAGS: American Customer Satisfaction Index, customer satisfaction, satisfaction, Compaq Computer Corp., perception, Apple Computer, survey, brand, HP, PC company, leader, PC

Survey: Dell customer satisfaction unsatisfactory

June 28, 2004 The PC maker relinquishes its first-place spot in services for business customers--a rare slip. TAGS: satisfaction, customer satisfaction, survey, PC company, factor, customer service, HP, IBM Corp.

Growing pains hit Dell's customer service

February 20, 2004 The company continues to win market share and turn out record quarterly profits, but two recent surveys show that it's slipped when it comes to a more subjective measurement: customer service. TAGS: satisfaction, customer service, survey, quarterly profit, buyer, desktop computer, research company, HP, PC

Dell trails IBM, HP in server satisfaction

November 2, 2005 Server customers say things are getting a little testy on the 1-800 Dell line. TAGS: satisfaction, survey, firm, IBM Corp., server, HP, U.S., PC

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HP [x] , satisfaction [x]