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Content from CNET tagged with

help desk

News Stories

Showing 1-13 of 13 results found

CA nabs help-desk software company

January 11, 2006 Computer Associates International acquires Control-F1. TAGS: Computer Associates International Inc., help desk, software company

IBM backs Firefox in-house

May 13, 2005 Big Blue is encouraging its 330,000 employees to use Firefox as an alternative to IE, providing support and internal downloads. TAGS: IBM Corp., Firefox, help desk, open source, industry standard, Microsoft Internet Explorer, Web browser, Microsoft Corp.

PeopleSoft introduces support by subscription

November 16, 2004 New technical support service lets businesses outsource tuning, patching and monitoring of their PeopleSoft systems. TAGS: PeopleSoft Inc., Oracle Corp., help desk, SAP AG

Salesforce.com launches on-demand support

September 29, 2004 CEO says demand for automated support and service drives addition to customer resource management products. TAGS: Salesforce.com Inc., Supportforce.com, on-demand, customer resource management, CRM, Marc Benioff, call-center, help desk, CEO

Survey: Tech support time costly

July 28, 2004 Computer woes steal too much of workers' time, according to an IT services company, and the price of all that lost productivity is high. TAGS: personal technology, support services, Siemens AG, worker, help desk, survey, information technology

Two accused in Cisco fraud plots

March 7, 2007 Contractor charged with defrauding the company of $10 million. Also: Mass. man allegedly uses false identities to order parts. TAGS: Cisco Systems Inc., New Jersey, help desk

Dell touts in-home services

October 28, 2004 Company offers to install its PCs, televisions and networks, and provide extra phone support for stopping viruses and spyware. TAGS: help desk, Dell, offering, consumer electronics, installation, TV, home network, category, spyware, virus, electronics, PC

IBM to customers: Expect business as usual

December 8, 2004 Following the sale of its PC arm, IBM is charting an even course to retain customers. But pricing could get competitive. TAGS: Lenovo, IBM Corp., IBM PC, Gartner Inc., help desk, ThinkPad, Dell, PC, HP

Air Force turns to Microsoft for network security

November 19, 2004 A consolidated contract, valued at $500 million over six years, aims to simplify and protect Air Force networks. TAGS: network security, agency, announcement, compliance, help desk, representative, security, configuration, Microsoft Corp., server

Microsoft walks tightrope with business services

February 22, 2007 The company has good reason to expand into services and hosted software, but it must be careful not to alienate partners. TAGS: Steve Ballmer, Microsoft SharePoint, help desk, Oracle Corp., Google Inc., Microsoft Corp., open source, information technology, IBM Corp., server, e-mail

Help desk on the home front a drag

December 1, 2004 For techies, requests from family and friends for computer aid can be an unwanted part of the profession. TAGS: Slashdot, personal technology, help desk, information technology, person

Office upgrade hard to justify, warns analyst

June 22, 2006 She advises careful benefit, cost analysis of "forklift migration." Move to Vista, however, can be staggered. TAGS: Microsoft Office 2007, Software Assurance, Groove Networks Inc., Microsoft Office, Gartner Inc., Microsoft Office 2003, help desk, Microsoft Windows Vista, Microsoft Corp., server, Microsoft Windows

Microsoft business security ready for prime time

April 24, 2007 Forefront Client Security is due in coming weeks, says CEO Steve Ballmer. TAGS: Steve Ballmer, business security, Sybari Software Inc., Netherlands, help desk, security, Microsoft Corp., event, CEO, server
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