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Can a Vista coupon save holiday PC sales?

August 24, 2006 Microsoft plans to offer some kind of Vista-related promotion, but it's unclear whether promises of upgrades will fend off sluggish sales. TAGS: Stephen Baker, coupon, holiday season, back-to-school, PC company, holiday, Microsoft Windows Vista, offer, upgrade, retailer, Microsoft Corp., PC, Dell, operating system, Microsoft Windows

Remote support comes to consumers' aid

May 21, 2007 As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. TAGS: remote support, Stephen Baker, NPD Group Inc., Best Buy Co. Inc., technician, retailer, information technology, installation, PC, Dell

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