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IBM unveils customer service telecom software

November 28, 2007 Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard. TAGS: IBM Corp., customer service representative, telecommunications, dashboard, customer service

IBM unveils risk management products

May 15, 2007 Service suites and software packages also help clients monitor regulatory compliance and security. TAGS: risk management, regulatory compliance, compliance, IBM Corp., dashboard, pricing, monitor, information technology, Real-Time, security

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