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News Stories
Showing 1-14 of 14 results foundMicrosoft backs GetHuman customer service plan
August 8, 2006 Initiative is designed to set industrywide standards for customer service; companies can advertise compliance.IBM unveils customer service telecom software
November 28, 2007 Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard.New mobile features boost calls to customer service
July 26, 2006 As wireless options become more complex, calls to customer service and time on hold increase, study says.A black eye for Xbox customer service
March 27, 2007 Microsoft is overhauling its Xbox customer service after hackers were able to trick staffers into providing access to gamers' accounts.Indian offshore call centers 'not doomed'
March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue.BlackBerry e-mail is back, but problems remain
April 18, 2007 RIM restores e-mail and Net browsing for most customers overnight, continues monitoring networking systems.Xbox repair process leaves gamers in a fix
August 3, 2007 Some customers who send their consoles in for warranty repair are unhappy with long return times, inadequate fixes and poor customer service.HDTV hardware makers fight customer confusion
August 16, 2006 Misunderstood technology is the "biggest concern" facing high-definition television, Sony and Panasonic execs say.HP widens lead over Dell in healthy PC market
April 18, 2007 Hewlett-Packard is up and Dell is way down. And the growth in the market is all in the Eastern Hemisphere, analysts say.Blog: Who's the biggest PC maker ever?When rockers cut ties from labels
November 2, 2007 Services like Musicane oversee digital sales, marketing, and other chores for bands that drop a record label. But do they make sense for everyone?'World of Warcraft' bans raise players' ire
March 22, 2007 Some players of the popular online game think the publisher is banning first and asking questions second when it comes to alleged terms of service violations.Dell's latest push: Help at home
January 10, 2007 With the new DataSafe storage service and other offerings, Dell says it can make some gains in customer service.PC users can't get no satisfaction
August 15, 2006 Customer happiness with PCs is at all-time high, according to study, but cars and appliances still do better.Dell paints a sunny, customizable future
September 12, 2006 New desktops, AMD processors, customer service initiatives and "Dell 2.0" image announced at annual tech gathering. Photos: Dell's new desktops Sponsored matches for "customer service"
