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Showing 1-3 of 3 results foundIBM unveils customer service telecom software
November 28, 2007 Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard.Microsoft to nix some Net product activation
February 25, 2005 Starting with software on PCs from the top 20 makers, the company plans to allow Windows activation over the phone only.AOL agrees to customer service reform
August 24, 2005 America Online will pay $1.25 million to New York state and change its customer retention process, Attorney General Spitzer says.
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