Content from CNET tagged with

customer satisfaction

Show Results by: Show All; News (7); Downloads (1)

Narrow Your Results: Dell (3); PC (3); Siebel Systems Inc. (2); HP (2); PC company (2); survey (2); Lenovo (2); acquisition (2); exit (1); innovation (1); customer service (1); Oracle Corp. (1); intellectual property (1); IP (1); America Online Inc. (1)

News Stories

Showing 1-7 of 7 results found

Customer satisfaction down among PC buyers

August 14, 2007 Both Apple and Dell lose ground with customers who wish for better product reliability and customer service, according to a new study. TAGS: American Customer Satisfaction Index, customer satisfaction, satisfaction, perception, survey, Apple Computer, PC company, brand, Compaq Computer Corp., Dell, leader, HP, PC

Judge dismisses Siebel shareholder suit

January 18, 2006 Court finds no proof that company overstated the performance and customer satisfaction claims of Siebel 7 software. TAGS: Siebel Systems Inc., Siebel 7, plaintiff, shareholder, customer satisfaction, Judge

Satisfy customers, make money

August 16, 2005 A new study draws a direct correlation between keeping customers happy and making big money. TAGS: customer satisfaction, portal, America Online Inc., category, Yahoo! Inc., MSN, Google Inc., search engine, PC, Microsoft Corp.

Lenovo forms services unit

August 24, 2006 Global services unit, to be headed by a former Dell Services executive, intended to improve customer satisfaction. TAGS: Lenovo, customer satisfaction, acquisition, Dell

Dell is swell, customers say

December 9, 2004 After a dip, the PC maker is getting higher satisfaction ratings for customer support among businesses. TAGS: PC company, ranking, IBM Corp., customer satisfaction, slide, Dell, Lenovo, customer service, survey, researcher, HP, PC

Intellectual property in the era of open source

July 19, 2006 Tech industry veteran Brad Silverberg says those who believe "software IP is dead" are missing the point about open source. TAGS: intellectual property, open source, innovation, enterprise software, customer satisfaction, IP

Investors, analysts frown on exit of Siebel CEO

April 13, 2005 Stock drops as new CEO George Shaheen provides little information on his plan; analysts smell a buyout. TAGS: Siebel Systems Inc., board member, Oracle Corp., exit, CEO, customer satisfaction, acquisition

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