customer satisfaction

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Customer satisfaction down among PC buyers

August 14, 2007 Both Apple and Dell lose ground with customers who wish for better product reliability and customer service, according to a new study. TAGS: American Customer Satisfaction Index, customer satisfaction, satisfaction, perception, survey, Apple Computer, PC company, Compaq Computer Corp., brand, leader, Dell, HP, PC

Lenovo forms services unit

August 24, 2006 Global services unit, to be headed by a former Dell Services executive, intended to improve customer satisfaction. TAGS: Lenovo, customer satisfaction, acquisition, Dell

Intellectual property in the era of open source

July 19, 2006 Tech industry veteran Brad Silverberg says those who believe "software IP is dead" are missing the point about open source. TAGS: intellectual property, open source, innovation, enterprise software, customer satisfaction, systems management, IP

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