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AOL agrees to customer service reform

 August 24, 2005 America Online will pay $1.25 million to New York state and change its customer retention process, Attorney General Spitzer says. TAGS: Eliot Spitzer, customer retention, attorney general, America Online Inc., agreement, customer service, customer service representative, investigation, New York, refund, call-center, Ohio, Time Warner Inc., complaint, broadband, monitor
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