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Content from CNET tagged with

CRM

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News Stories

Showing 1-20 of 135 results found

Sage merges Web 2.0 tech into CRM line

March 14, 2008 The company will incorporate Web 2.0 functionality gradually until 2010, in a bid to better take on Microsoft and Salesforce.com. (By Suzanne Tindal of ZDNet Australia) TAGS: Sage Software, CRM, Web 2.0, software-as-a-service, Salesforce.com Inc., ERP, mashup, Microsoft Corp.

Oracle acquires Telephony@Work

June 13, 2006 To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers. TAGS: contact center, CRM, call-center, Oracle Corp.

Gates on Oracle and Siebel: 'You get deals.'

September 17, 2005 On this week's merger announcement, Bill Gates explains why it's a "brilliant forecast." TAGS: CRM, Siebel Systems Inc., Oracle Corp., Bill Gates

Salesnet updates hosted CRM

August 8, 2005 New system boasts some 50 improvements, including tweaks that make it easier for workers to begin using the software, company says. TAGS: Salesnet, hosted CRM, CRM, worker

Deltek acquires Welcom

March 20, 2006 Enterprise management software developer is expected to announce Monday that it has acquired Welcom. TAGS: project portfolio management, enterprise management, ERP, CRM

Microsoft revamps CRM software

December 8, 2003 The company's second version of its customer relationship management package promises expanded language coverage and tighter links to its latest Office and server software. TAGS: CRM, CRM software, Microsoft CRM, business software, server software, Microsoft SQL Server, Microsoft Windows Server, Microsoft Office, Microsoft Corp., server, Microsoft Windows

Is Microsoft bringing CRM to the masses?

November 9, 2005 CRM should fit how people work, not the other way around, Microsoft's Brad Wilson says. TAGS: CRM, Siebel Systems Inc., Microsoft CRM, Salesforce.com Inc., on-demand, pricing, Microsoft Outlook, Microsoft Corp., information technology, Microsoft Office

CRM maker adds usage tools

July 13, 2005 Entellium launches updated version of its hosted customer relationship management software, adding tools meant to help companies monitor how their business applications are used by employees. TAGS: Entellium, CRM, CRM company, CRM software, customer service, business application, worker, monitor

CRM sector not done with mergers yet, says Gartner

June 20, 2006 Frustration from company boards, founders over slow growth will fuel further consolidation, researcher predicts. TAGS: CRM, Gartner Inc., consolidation, Salesforce.com Inc., market leader, Siebel Systems Inc., SAP AG, software-as-a-service, PeopleSoft Inc., Oracle Corp., sector, merger, founder, Microsoft Corp.

SAP to debut hosted CRM service

January 30, 2006 SAP has said its new service will offer customer flexibility and differentiate it from entrenched competitors. Is it too late? TAGS: hosted CRM, CRM, SAP AG, Oracle Corp., Salesforce.com Inc., Siebel Systems Inc., on-demand

Oracle's on-demand lineup adds Siebel, PeopleSoft tools

October 19, 2006 Launches Oracle PeopleSoft Enterprise On Demand and Oracle On Demand for Siebel CRM, featuring services acquired in mergers with the software makers. TAGS: Siebel Systems Inc., CRM, on-demand, PeopleSoft Inc., Oracle Corp., merger

Oracle signals 'no change' in CRM strategy

June 14, 2006 The company will continue its current lines of business, adding the promise of full integration through its Fusion strategy. TAGS: CRM, Siebel Systems Inc., Oracle Corp., line of business, Salesforce.com Inc., Gartner Inc., SAP AG, PeopleSoft Inc., on-demand, figure, integration, London, conference

Microsoft CRM update aims at firms big and small

December 6, 2005 Long-awaited software introduces new subscription-based pricing and marketing management tools. TAGS: CRM, Microsoft CRM, SAP AG, AMR Research, pricing, Microsoft Corp., Oracle Corp., server

Research points to CRM rebound

August 23, 2005 After several years of flat performance, CRM sales jumped last year, driven by rapid adoption of on-demand offerings, report says. TAGS: CRM, on-demand, AMR Research, SAP AG, CRM company, Siebel Systems Inc., Salesforce.com Inc., ERP, Oracle Corp., manufacturing

Microsoft previews next-generation CRM

July 5, 2005 The software giant takes the wraps off its new customer relationship management system. TAGS: CRM, CRM system, Microsoft CRM, on-demand, general manager, Microsoft Corp., conference

Microsoft gets CRM sales machine humming

October 10, 2003 The company says it has sold its customer relationship management applications to 1,000 businesses--a "milestone" for the 1.0 version it introduced in January. TAGS: CRM, Siebel Systems Inc., SAP AG, small business, Microsoft Corp., software company, server

Microsoft delays CRM release after exec shuffle

February 10, 2005 After division head departs, Microsoft puts off version 2.0 of its customer relationship management software. TAGS: CRM, PeopleSoft Inc., SAP AG, Microsoft CRM, sales force, division, exec, Microsoft Corp., Oracle Corp.

PeopleSoft's CRM chief leaves for start-up

March 10, 2004 The business software maker loses Joe Davis, the head of its customer relationship management unit, who has quit to lead start-up Coremetrics. TAGS: Joe Davis, Coremetrics, CRM, PeopleSoft Inc., business software, business software company, customer service, Oracle Corp., division, leadership, start-up, software company, California, CEO

Microsoft to ship CRM 3.0 update in December

November 3, 2005 Update will include hosted version of the CRM product and subscription-style pricing. TAGS: CRM, Marc Benioff, Salesforce.com AppExchange, Salesforce.com Inc., hosted CRM, Microsoft CRM, pricing, Microsoft Corp.

Siebel updates hosted CRM, again

June 15, 2005 Customer relationship management software maker revamps its online hosted applications for fifth time in past year. TAGS: Siebel Systems Inc., hosted CRM, CRM, Salesforce.com Inc., outsource, SAP AG, shareholder, collaboration, software company
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