Content from CNET tagged with

call-center ^[x] , outsourcing ^[x]

Show Results by: News (8)

Narrow Your Results: India (4); BPO (3); information technology (3); security (2); worker (2); Mphasis BFL Ltd. (2); business process (2); customer service (2); task (1); ATM (1); Datamonitor (1); theft (1); Citigroup Inc. (1); U.S. (1); city (1)

News Stories

Showing 1-8 of 8 results found

Indian offshore call centers 'not doomed'

March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue. TAGS: call-center, Datamonitor, outsourcing, customer service

Indian call center worker arrested

September 7, 2005 In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon. TAGS: call-center, BPO, outsourcing, worker, client, information technology

Indian police make arrests in outsourcing fraud

April 8, 2005 Financial scam involving Indian call center workers raises security concerns about outsourcing work overseas. TAGS: Mphasis BFL Ltd., outsourcing, call-center, police, India, worker, security

Indian call centers struggle amid flood

August 1, 2005 Flooding continues in Mumbai, India's financial capital, and the home of many Western companies' call and support centers. TAGS: Mumbai, ATM, call-center, outsourcing, New Delhi, Citigroup Inc., disaster, city

Outsourcing firm shutdown flusters TiVo

September 19, 2005 Warehouse closures in Tennessee and Nevada send some tech companies scrambling for alternate direct-shipping partners. TAGS: TiVo Inc., closure, outsourcing, Tennessee, call-center, XM Satellite Radio, spokeswoman, electronics, TV

India tries exam to boost quality of outsourcing

August 24, 2005 Country launches national entry exam aimed at improving quality of recruits for call-center and IT jobs in the outsourcing industry. TAGS: BPO, exam, outsourcing, business process, call-center, India, industry standard, information technology

Insecurities over Indian outsourcing

April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas. TAGS: BPO, Mphasis BFL Ltd., outsourcing company, offshore, call-center, India, perception, theft, business process, outsourcing, Forrester Research Inc., bank, customer service, U.S., America, task

In India, seeking avenues for growth

May 5, 2005 There's no standing still in a competitive global market--just check out the tech action in Bangalore. Photos: Tech gets to work in India TAGS: India, Bangalore, Infosys Technologies Ltd., call-center, outsourcing, chip company, manufacturing, blog, satellite, Wi-Fi, photograph, Intel, server, PC

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call-center [x] , outsourcing [x]