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call-center
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outsourcing
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Indian offshore call centers 'not doomed'
March 8, 2007
Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue.
TAGS:
Datamonitor
,
call-center
,
outsourcing
,
customer service
Indian call center worker arrested
September 7, 2005
In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon.
TAGS:
call-center
,
BPO
,
outsourcing
,
worker
,
client
,
information technology
Indian police make arrests in outsourcing fraud
April 8, 2005
Financial scam involving Indian call center workers raises security concerns about outsourcing work overseas.
TAGS:
Mphasis BFL Ltd.
,
outsourcing
,
call-center
,
police
,
India
,
worker
,
security
Indian call centers struggle amid flood
August 1, 2005
Flooding continues in Mumbai, India's financial capital, and the home of many Western companies' call and support centers.
TAGS:
Mumbai
,
ATM
,
call-center
,
outsourcing
,
New Delhi
,
Citigroup Inc.
,
disaster
,
city
Outsourcing firm shutdown flusters TiVo
September 19, 2005
Warehouse closures in Tennessee and Nevada send some tech companies scrambling for alternate direct-shipping partners.
TAGS:
TiVo Inc.
,
closure
,
outsourcing
,
Tennessee
,
call-center
,
XM Satellite Radio
,
spokeswoman
,
electronics
,
TV
India tries exam to boost quality of outsourcing
August 24, 2005
Country launches national entry exam aimed at improving quality of recruits for call-center and IT jobs in the outsourcing industry.
TAGS:
BPO
,
exam
,
outsourcing
,
business process
,
call-center
,
India
,
industry standard
,
information technology
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