Version: 2008
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Content from CNET tagged with

call-center [x] , India [x]

News Stories

Showing 1-13 of 13 results found

Photo: Dell opens India call center

March 21, 2005 Michael Dell visits Punjab to inaugurate a facility that will employ 1,500 support personnel. TAGS: call-center, India, Dell, photograph

Apple hangs up on India call center

June 5, 2006 Previous plans to open a new call center in Bangalore have been canceled, but no reasons are given. TAGS: call-center, Bangalore, India, Apple Computer

Apple plans India call center

March 9, 2006 Mac maker says Bangalore facility will help support growing business, but says it's also hiring at two U.S. sites. TAGS: call-center, India, Bangalore, Mac maker, Apple Computer, facility, U.S., worker, Dell

Dell to open new India call center

March 17, 2005 PC giant will add third India-based customer contact center later this month; center will start with 300 employees. TAGS: India, Kevin Rollins, call-center, PC company, Dell, U.S., CEO, PC

U.K. backpackers heed call of India firms

April 28, 2005 British companies are hiring backpackers to work in India-based call centers to try to bridge culture gap between agents and customers. TAGS: call-center, India, British company, U.K., bond, hiring, agent, worker

Indian call center staff sold data, TV show says

October 5, 2006 U.K. documentary shows middlemen offering to sell credit card details, but Indian IT body defends offshoring. TAGS: call-center, offshoring, U.K., India, credit card, bank, security

Indian police make arrests in outsourcing fraud

April 8, 2005 Financial scam involving Indian call center workers raises security concerns about outsourcing work overseas. TAGS: Mphasis BFL Ltd., outsourcing, call-center, police, India, worker, security

India to tighten data protection laws

June 29, 2005 The Indian prime minister has asked for changes in cybersecurity laws, after allegations of a call center data breach. TAGS: call-center, data protection, data security, India, worker, Sun Microsystems Inc.

In India, seeking avenues for growth

May 5, 2005 There's no standing still in a competitive global market--just check out the tech action in Bangalore. Photos: Tech gets to work in India TAGS: India, Bangalore, Infosys Technologies Ltd., call-center, outsourcing, chip company, manufacturing, blog, satellite, Wi-Fi, photograph, Intel, server, PC

U.K. watchdog targets data breach

June 23, 2005 The Information Commissioner's Office says recent call-center security failure is a criminal breach of the U.K.'s Data Protection Act. TAGS: call-center, data protection, U.K., breach, watchdog, India, London, bank, police, banking, worker, Sun Microsystems Inc., security, Microsoft Office

Insecurities over Indian outsourcing

April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas. TAGS: BPO, Mphasis BFL Ltd., outsourcing company, offshore, call-center, India, perception, theft, outsourcing, Forrester Research Inc., business process, bank, America, U.S., task, customer service

India tries exam to boost quality of outsourcing

August 24, 2005 Country launches national entry exam aimed at improving quality of recruits for call-center and IT jobs in the outsourcing industry. TAGS: BPO, business process, exam, outsourcing, call-center, India, industry standard, information technology

U.S. firm sweet on offshoring deals gone sour

January 10, 2005 Decision Design is expanding in California, touting a cheap "homeshoring" alternative to offshore outsourcing. TAGS: homeshoring, offshoring, call-center, U.S., worker, software development, India, California
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