Version: 2008
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customer service [x] , Mphasis BFL Ltd. [x] , call-center [x]

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Insecurities over Indian outsourcing

 April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas. TAGS: BPO, Mphasis BFL Ltd., outsourcing company, offshore, call-center, India, perception, theft, outsourcing, business process, Forrester Research Inc., bank, customer service, America, U.S., task
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