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Indian offshore call centers 'not doomed'
March 8, 2007
Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue.
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AOL agrees to customer service reform
August 24, 2005
America Online will pay $1.25 million to New York state and change its customer retention process, Attorney General Spitzer says.
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Insecurities over Indian outsourcing
April 26, 2005
Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas.
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