Version: 2008
  • On GameSpot: Handheld Xbox coming...eventually.
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Content from CNET tagged with

customer service [x] , call-center [x]

News Stories

Showing 1-3 of 3 results found

Indian offshore call centers 'not doomed'

March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue. TAGS: Datamonitor, call-center, outsourcing, customer service

AOL agrees to customer service reform

August 24, 2005 America Online will pay $1.25 million to New York state and change its customer retention process, Attorney General Spitzer says. TAGS: Eliot Spitzer, customer retention, attorney general, America Online Inc., agreement, customer service representative, customer service, refund, New York, investigation, call-center, Ohio, incentive, broadband, Time Warner Inc., complaint

Insecurities over Indian outsourcing

April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas. TAGS: BPO, Mphasis BFL Ltd., outsourcing company, offshore, call-center, India, perception, theft, business process, Forrester Research Inc., bank, task, U.S., America, customer service, information technology
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