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Show Results by: News (4)

Narrow Your Results: speech recognition (2); IBM Corp. (1); Opera Software (1); programming (1); TV (1); Web browser (1); home entertainment (1); CRM (1); Oracle Corp. (1); adoption (1); VoIP (1); agent (1); manager (1); survey (1)

News Stories

Showing 1-4 of 4 results found

Oracle acquires Telephony@Work

June 13, 2006 To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers. TAGS: contact center, CRM, call-center, Oracle Corp.

Call centers ramp up VoIP

August 15, 2006 Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says. TAGS: call-center, contact center, VoIP, adoption

Call centers put accent on speech recognition

August 23, 2007 Talking machines, especially those with the sound of home, may be gaining an edge over offshore operators. TAGS: speech recognition, call-center, contact center, survey, agent, manager

Talking to your TV

February 24, 2005 After finding success in cars and call centers, IBM's speech recognition team works to add voice commands to consumer gadgets. TAGS: speech recognition, contact center, IBM Corp., call-center, home entertainment, Opera Software, programming, Web browser, TV

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contact center [x] , call-center [x]