June 5, 2006Previous plans to open a new call center in Bangalore have been canceled, but no reasons are given.TAGS:call-center, Bangalore, India, Apple Computer
August 15, 2006Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says.TAGS:call-center, contact center, VoIP, adoption
August 16, 2005The feds reach a deal with a credit report Web site they say charged for "free" reports. Also: Data theft suspected at call center.TAGS:call-center
June 13, 2006To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers.TAGS:contact center, CRM, call-center, Oracle Corp.
April 28, 2005British companies are hiring backpackers to work in India-based call centers to try to bridge culture gap between agents and customers.TAGS:call-center, India, British company, U.K., bond, agent, hiring, worker