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Photo: Dell opens India call center
March 21, 2005 Michael Dell visits Punjab to inaugurate a facility that will employ 1,500 support personnel.Apple hangs up on India call center
June 5, 2006 Previous plans to open a new call center in Bangalore have been canceled, but no reasons are given.Apple plans India call center
March 9, 2006 Mac maker says Bangalore facility will help support growing business, but says it's also hiring at two U.S. sites.Call centers ramp up VoIP
August 15, 2006 Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says.Indian offshore call centers 'not doomed'
March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue.Keeping watch on data snoops and abuse
August 16, 2005 The feds reach a deal with a credit report Web site they say charged for "free" reports. Also: Data theft suspected at call center.Oracle acquires Telephony@Work
June 13, 2006 To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers.AOL to lay off 1,400 call center workers
October 18, 2006 The company will close two U.S. call centers and sell one as part of a restructuring announced in August.'Homeshoring' to trump offshoring?
December 21, 2004 Study says companies are using home-based U.S. employees for call center duties, which can avoid problems tied to offshore workers.Dell to hire 1,000 workers in Oklahoma
July 6, 2005 Company is also building a 120,000 square-foot building to supplement its call center operations.Call centers put accent on speech recognition
August 23, 2007 Talking machines, especially those with the sound of home, may be gaining an edge over offshore operators.AOL lays off 1,300
May 9, 2006 The ISP also plans to shut down its customer support center in Jacksonville, Fla.Microsoft buys Unveil assets
October 6, 2005 Redmond says it will incorporate some aspects of the Unveil Conversation Suite into Microsoft's Speech Server voice recognition software.Indian call center worker arrested
September 7, 2005 In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon.Indian call center staff sold data, TV show says
October 5, 2006 U.K. documentary shows middlemen offering to sell credit card details, but Indian IT body defends offshoring.Dell to open new India call center
March 17, 2005 PC giant will add third India-based customer contact center later this month; center will start with 300 employees.U.K. banks off the hook for Indian data breach
January 13, 2006 No action in store for banks over alleged sales of customer data by an Indian call center worker, U.K. watchdog says.Indian police make arrests in outsourcing fraud
April 8, 2005 Financial scam involving Indian call center workers raises security concerns about outsourcing work overseas.U.K. backpackers heed call of India firms
April 28, 2005 British companies are hiring backpackers to work in India-based call centers to try to bridge culture gap between agents and customers.New York to use cell phone photographers to help fight crime
January 18, 2007 Mayor says city will equip 911 call centers to accept photos and video sent from cell phones to help nab criminals.
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