June 5, 2006Previous plans to open a new call center in Bangalore have been canceled, but no reasons are given.TAGS:call-center, Bangalore, India, Apple Computer
August 15, 2006Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says.TAGS:call-center, contact center, VoIP, adoption
August 16, 2005The feds reach a deal with a credit report Web site they say charged for "free" reports. Also: Data theft suspected at call center.TAGS:call-center
June 13, 2006To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers.TAGS:contact center, CRM, call-center, Oracle Corp.
September 7, 2005In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon.TAGS:call-center, BPO, worker, outsourcing, client
October 27, 2003The company plans to release a new version of its software next month that includes programs intended to make telemarketers and call-center agents more productive. TAGS:e.piphany, call-center, telemarketing, customer service, agent, dialer