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Content from CNET tagged with
call-center
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Apple hangs up on India call center
June 5, 2006 Previous plans to open a new call center in Bangalore have been canceled, but no reasons are given.Apple plans India call center
March 9, 2006 Mac maker says Bangalore facility will help support growing business, but says it's also hiring at two U.S. sites.Photo: Dell opens India call center
March 21, 2005 Michael Dell visits Punjab to inaugurate a facility that will employ 1,500 support personnel.U.S. call center jobs moving to Canada
August 26, 2004 Research firm predicts closure of more than 3,000 U.S. centers as jobs fly north.Offshoring threat downplayed for U.K. call centers
August 5, 2004 As in the United States, many in the tech sector are tuned to the trend of moving jobs overseas.Call centers ramp up VoIP
August 15, 2006 Though adoption hasn't climbed as swiftly as predicted, the outlook for growth is still positive, report says.Call centers put accent on speech recognition
August 23, 2007 Talking machines, especially those with the sound of home, may be gaining an edge over offshore operators.Keeping watch on data snoops and abuse
August 16, 2005 The feds reach a deal with a credit report Web site they say charged for "free" reports. Also: Data theft suspected at call center.Indian offshore call centers 'not doomed'
March 8, 2007 Some companies are pulling customer services back to U.K., but investment in offshore markets is expected to continue.AOL to lay off 1,400 call center workers
October 18, 2006 The company will close two U.S. call centers and sell one as part of a restructuring announced in August.Oracle acquires Telephony@Work
June 13, 2006 To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers.EarthLink to outsource call center jobs
January 6, 2004 The Internet service provider is laying off most of its call center employees and outsourcing the work to domestic and overseas companies.Indian call center worker arrested
September 7, 2005 In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon.Microsoft buys Unveil assets
October 6, 2005 Redmond says it will incorporate some aspects of the Unveil Conversation Suite into Microsoft's Speech Server voice recognition software.Epiphany puts emphasis on telemarketing
October 27, 2003 The company plans to release a new version of its software next month that includes programs intended to make telemarketers and call-center agents more productive.India call centers face employee exodus
August 27, 2003 The country's call center industry is witnessing high rates of employee attrition, making industry leaders sit up and take note.AOL lays off 1,300
May 9, 2006 The ISP also plans to shut down its customer support center in Jacksonville, Fla.Outsourcers combine to take on IT services giants
September 2, 2004 IT services giants will come under pressure from outsourcing alliances, as companies team up to beat the big guns.AT&T's VoIP gets 911 help
January 27, 2004U.K. bank to ship up to 5,000 jobs overseas
December 31, 2003 Barclays will move at least 500--and possibly as many as 5,000--call center jobs to India, with South Africa also under consideration, according to media reports.
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