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Content from CNET tagged with

BPO [x] , outsourcing [x]

News Stories

Showing 1-11 of 11 results found

Megadeals aid outsourcing recovery

January 18, 2008 Growth among Indian companies, contracts for financial and other business services helped sector bounce back, report says. TAGS: megadeal, outsourcing, BPO, Indian company, business process, India, Europe

Eastern Europe: Outsourcing hot spot?

December 11, 2006 McKinsey predicts that the business process outsourcing industry will support 130,000 jobs in the region by 2008. TAGS: BPO, Eastern Europe, business process, region, outsourcing, location, India

Tech spending to rise, say CIOs

March 9, 2004 Though they're confident that spending on IT projects will increase this year, many executives are waiting to see if business picks up before investing in new projects themselves, according to a Ga... TAGS: BPO, CIO, Gartner Inc., outsourcing, business process, information technology, survey

Report: BPO companies 'overhype' services

September 4, 2003 Companies selling their business-process outsourcing services often exaggerate their ability to handle a range of tasks, according to Forrester analysts. TAGS: BPO, Electronic Data Systems Corp., business process, Forrester Research Inc., Human Resources, health care, outsourcing, health, service provider, task, IBM Corp.

U.N. report: Economic pressures push outsourcing

November 21, 2003 Companies in the United States and Europe will continue to outsource work to developing nations for competitive advantage and to cut costs, though concerns remain over quality of services. TAGS: U.N., BPO, developing country, competitive advantage, outsourcing, Europe, information technology, U.S.

Gartner: Outsourcing costs more than in-house

March 5, 2005 Customer service operations sent overseas can cost almost a third more, according to a new study. TAGS: outsource, Gartner Inc., customer service, outsourcing, BPO, operation

Indian call center worker arrested

September 7, 2005 In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon. TAGS: call-center, BPO, worker, outsourcing, client

India tries exam to boost quality of outsourcing

August 24, 2005 Country launches national entry exam aimed at improving quality of recruits for call-center and IT jobs in the outsourcing industry. TAGS: BPO, exam, outsourcing, call-center, business process, India, industry standard, information technology

Insecurities over Indian outsourcing

April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas. TAGS: Mphasis BFL Ltd., BPO, outsourcing company, call-center, offshore, perception, India, theft, outsourcing, Forrester Research Inc., bank, customer service, business process, America, task, U.S.

Outsourcing's next big thing--Malaysia?

September 2, 2004 The country's infrastructure makes it an attractive candidate for offshore work, a research company says. TAGS: Malaysia, outsourcing, India, offshoring, China, BPO, infrastructure, business process, information technology, intellectual property, government, multimedia

The in thing: Outsourcing

May 14, 2004 Anne Livermore says Hewlett-Packard can be a "different kind of partner" as it moves deeper into managed services. TAGS: BPO, HP, portfolio, IBM Corp., structure, outsourcing, business process, power
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