Content from CNET tagged with

BPO [x] , business process [x]

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Showing 1-19 of 19 results found

Eastern Europe: Outsourcing hot spot?

December 11, 2006 McKinsey predicts that the business process outsourcing industry will support 130,000 jobs in the region by 2008. TAGS: Eastern Europe, BPO, business process, region, outsourcing, location, India

Megadeals aid outsourcing recovery

January 18, 2008 Growth among Indian companies, contracts for financial and other business services helped sector bounce back, report says. TAGS: outsourcing, megadeal, BPO, Indian company, business process, India, Europe

Report: BPO companies 'overhype' services

September 4, 2003 Companies selling their business-process outsourcing services often exaggerate their ability to handle a range of tasks, according to Forrester analysts. TAGS: BPO, Electronic Data Systems Corp., business process, Forrester Research Inc., Human Resources, health care, outsourcing, task, service provider, health, IBM Corp.

Software-licensing costs predicted to fall

November 19, 2007 Gartner says vendors' profit margins will drop as SaaS, open source, and outsourcing give buyers more bargaining power. TAGS: BPO, software-as-a-service, Gartner Inc., profit margin, buyer, vendor, business process, open source, software company, information technology

IBM lands business services deals

June 2, 2004 Big Blue continues its push into the area of business process outsourcing by signing multiyear contracts with Marathon Oil and the Williams Companies. TAGS: BPO, IBM Corp., accounting, Human Resources, business process, contract, agreement

Tech spending to rise, say CIOs

March 9, 2004 Though they're confident that spending on IT projects will increase this year, many executives are waiting to see if business picks up before investing in new projects themselves, according to a Ga... TAGS: BPO, CIO, Gartner Inc., business process, outsourcing, information technology, survey

Mauritius: We want your call centers

October 4, 2003 This island nation located in the Indian Ocean is growing into major center for technology outsourcing. TAGS: BPO, business process, India, call-center, technology sector, information technology, population, e-commerce

Indian software, service exports on rise

June 2, 2005 Revenue reached $17.2 billion over a 12-month period ending in 2005--or growth of 34.5 percent over the previous year. TAGS: BPO, Tata Consultancy Services Ltd., Indian company, network infrastructure, Infosys Technologies Ltd., business process, R&D, India, U.S.

India tries exam to boost quality of outsourcing

August 24, 2005 Country launches national entry exam aimed at improving quality of recruits for call-center and IT jobs in the outsourcing industry. TAGS: BPO, exam, outsourcing, call-center, business process, India, industry standard, information technology

Study: IBM, EDS tops in services

October 6, 2003 Research firm Gartner says that Big Blue and Electronic Data Systems are among the top five brands in different segments of the information technology market. TAGS: Computer Sciences Corp., Electronic Data Systems Corp., IT outsourcing, BPO, information technology, business process, Gartner Inc., brand, IBM Corp., payroll, category

The new trend in offshore outsourcing

October 11, 2003 Knowledge@Wharton explains how business process outsourcing providers are moving up in value as they go offshore. TAGS: Evalueserve, BPO, New Delhi, business process, offshore outsourcing, outsourcing company, market research, call-center, consulting company, trend, India, consulting, New York, CEO, analysis, IBM Corp.

Insecurities over Indian outsourcing

April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas. TAGS: Mphasis BFL Ltd., BPO, outsourcing company, call-center, offshore, perception, India, theft, business process, bank, customer service, Forrester Research Inc., outsourcing, U.S., America, task

Pension deal bites into IBM profit

October 18, 2004 The tech bellwether racks up a healthy rise in net income for the third quarter, despite taking a hit from a legal settlement. TAGS: pension, IBM Corp., BPO, earnings, currency, net income, business process

The in thing: Outsourcing

May 14, 2004 Anne Livermore says Hewlett-Packard can be a "different kind of partner" as it moves deeper into managed services. TAGS: BPO, HP, portfolio, IBM Corp., structure, outsourcing, business process, power

Consulting unit helps Big Blue grow

October 2, 2003 One year after IBM bought PricewaterhouseCoopers Consulting, the unit is helping the computing giant expand its services business. TAGS: PricewaterhouseCoopers Consulting, business consulting services, IBM Corp., BPO, computing giant, consulting, consulting service, Human Resources, acquisition, business process, health

Is Bangalore bigger than Silicon Valley?

July 28, 2004 Some say the offshore-outsourcing capital is on the verge of overtaking Santa Clara County as the world's biggest technology hub. TAGS: Bangalore, Silicon Valley, Santa Clara, BPO, outsourcing company, region, information technology, business process

Big Blue earnings meet expectations

April 16, 2004 The tech industry bellwether posts first-quarter earnings that meet expectations amid solid revenue growth in its hardware, software and services divisions. TAGS: earnings, IBM Corp., expectation, BPO, on-demand, business process, information technology, research company, operation, server

Commentary: Four stages of going offshore

December 22, 2003 Offshore governance changes dramatically, as companies move work abroad. What starts as an administrative function evolves over three or more years into a program management and development discipl... TAGS: offshore, Fortune 1000, governance, sourcing, BPO, India, perception, stage, commentary, information technology, Forrester Research Inc., business process, development, function, America Online Inc.

Outsourcing's next big thing--Malaysia?

September 2, 2004 The country's infrastructure makes it an attractive candidate for offshore work, a research company says. TAGS: Malaysia, outsourcing, India, offshoring, BPO, China, business process, infrastructure, information technology, government, intellectual property, multimedia
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