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BPO
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Eastern Europe: Outsourcing hot spot?
December 11, 2006 McKinsey predicts that the business process outsourcing industry will support 130,000 jobs in the region by 2008.Report: BPO companies 'overhype' services
September 4, 2003 Companies selling their business-process outsourcing services often exaggerate their ability to handle a range of tasks, according to Forrester analysts.Megadeals aid outsourcing recovery
January 18, 2008 Growth among Indian companies, contracts for financial and other business services helped sector bounce back, report says.Software-licensing costs predicted to fall
November 19, 2007 Gartner says vendors' profit margins will drop as SaaS, open source, and outsourcing give buyers more bargaining power.Tech spending to rise, say CIOs
March 9, 2004 Though they're confident that spending on IT projects will increase this year, many executives are waiting to see if business picks up before investing in new projects themselves, according to a Ga...IBM lands business services deals
June 2, 2004 Big Blue continues its push into the area of business process outsourcing by signing multiyear contracts with Marathon Oil and the Williams Companies.Mauritius: We want your call centers
October 4, 2003 This island nation located in the Indian Ocean is growing into major center for technology outsourcing.U.N. report: Economic pressures push outsourcing
November 21, 2003 Companies in the United States and Europe will continue to outsource work to developing nations for competitive advantage and to cut costs, though concerns remain over quality of services.Big Blue takes on role of TV repair shop
April 14, 2004 IBM signs an after-sales services contract with consumer electronics giant Philips. The deal calls for Big Blue to handle warranty management and customer care--and even fix TVs.India tries exam to boost quality of outsourcing
August 24, 2005 Country launches national entry exam aimed at improving quality of recruits for call-center and IT jobs in the outsourcing industry.Insecurities over Indian outsourcing
April 26, 2005 Arrest of former call center workers in India for account theft reignites controversy over safety of shipping sensitive data overseas.Gartner: Outsourcing costs more than in-house
March 5, 2005 Customer service operations sent overseas can cost almost a third more, according to a new study.Nasscom keeps ringing worker shortage warning bell
November 9, 2006 Faces of Indian tech outsourcing say the industry could face a shortage of a half million workers by 2010.Indian call center worker arrested
September 7, 2005 In a new case of alleged data theft, Indian police have arrested a call center employee in the outsourcing hub of Gurgaon.The new trend in offshore outsourcing
October 11, 2003 Knowledge@Wharton explains how business process outsourcing providers are moving up in value as they go offshore.Study: IBM, EDS tops in services
October 6, 2003 Research firm Gartner says that Big Blue and Electronic Data Systems are among the top five brands in different segments of the information technology market.India to tighten offshoring data security
May 9, 2006 In the wake of data thefts, initiative will set and enforce standards among providers of outsourced services.Indian software, service exports on rise
June 2, 2005 Revenue reached $17.2 billion over a 12-month period ending in 2005--or growth of 34.5 percent over the previous year.Hitachi to outsource in North America
August 25, 2003 The Japanese computing giant's consulting division steps into North America with the launch of a new outsourcing business unit.India faces offshore IT skills crisis by 2010
December 14, 2005 Focus on skills and quality of workforce; physical infrastructure also needs "immediate attention," says report.
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