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Need your PC fixed? Get ready to pay up

March 1, 2006 Demand for PC support is booming, even as retailers and PC vendors pare down standard warranties. Chart: How services stack up TAGS: technician, Best Buy Co. Inc., antivirus software, agent, house, retailer, PC, operating system, Microsoft Windows

Remote support comes to consumers' aid

May 21, 2007 As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. TAGS: remote support, Stephen Baker, NPD Group Inc., technician, Best Buy Co. Inc., retailer, information technology, installation, Dell, PC

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