The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.
While the iPad lost out by a slim margin in overall satisfaction, it still proved strongest in areas ranging from performance to design. So who's the real winner?
Users of the nation's two top wireless services favor Apple, but those who use Sprint and T-Mobile love Samsung, according to a J.D. Power survey.
For the second year in a row, Apple ranks the highest among tablet makers for customer satisfaction, according to a J.D. Power survey.
Two of Samsung's Galaxy smartphones scored higher grades than the three current iPhone models in a survey from the American Customer Satisfaction Index.
It's the ninth consecutive time that Apple's iPhone has led all other smartphones in customer satisfaction. Samsung wasn't No. 2, but it was close.
The American Customer Satisfaction Index says approval of e-commerce sites is up, with Amazon leading the pack and Netflix trailing behind.
Apple was No. 1 overall for user satisfaction, but the iPhone 5 came in behind four Android devices among U.S. consumers, says a poll from OnDevice Research.
A new poll shows that Apple's smartphone owners are slightly less satisfied with the operating system than they were with previous iOS upgrades.
Personal computers score 80 out of 100 in a new ACSI study, even as Dell and HP see their shipments shrink. The trick, apparently, is to count tablets as PCs.