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T-Mobile catching up to AT&T, Verizon in customer satisfaction

The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.

By February 6, 2014


Samsung vs. Apple: The J.D. Power satisfaction shakeup

While the iPad lost out by a slim margin in overall satisfaction, it still proved strongest in areas ranging from performance to design. So who's the real winner?

By November 1, 2013


Apple, Samsung top J.D. Power satisfaction survey

Users of the nation's two top wireless services favor Apple, but those who use Sprint and T-Mobile love Samsung, according to a J.D. Power survey.

By October 17, 2013


Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Two of Samsung's Galaxy smartphones scored higher grades than the three current iPhone models in a survey from the American Customer Satisfaction Index.

By July 31, 2013


Monica Lewinsky joins Twitter

Describing herself as a social activist, public speaker and contributor to Vanity Fair, Lewinsky decides now is the time to enter the fray of immediacy.

By October 20, 2014


iPad tops in satisfaction among tablet owners

For the second year in a row, Apple ranks the highest among tablet makers for customer satisfaction, according to a J.D. Power survey.

By April 25, 2013


The iPhone tops J.D. Power satisfaction rankings -- again

It's the ninth consecutive time that Apple's iPhone has led all other smartphones in customer satisfaction. Samsung wasn't No. 2, but it was close.

By March 21, 2013


Amazon tops Netflix in customer satisfaction survey

The American Customer Satisfaction Index says approval of e-commerce sites is up, with Amazon leading the pack and Netflix trailing behind.

By February 25, 2013


Phones that beat iPhone 5 in U.S. user satisfaction (pictures)

iPhone 5 was rated fifth in user satisfaction, behind Android-based phones from Motorola, HTC, and Samsung, says a poll from OnDevice Research.

8 Images By February 11, 2013


iPhone 5 beats Galaxy S3 for buyer satisfaction, One X is top

In a survey of consumer satisfaction, HTC's One X is top of the pops, while Samsung trails behind Apple.

By February 14, 2013