The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.
While the iPad lost out by a slim margin in overall satisfaction, it still proved strongest in areas ranging from performance to design. So who's the real winner?
Users of the nation's two top wireless services favor Apple, but those who use Sprint and T-Mobile love Samsung, according to a J.D. Power survey.
Two of Samsung's Galaxy smartphones scored higher grades than the three current iPhone models in a survey from the American Customer Satisfaction Index.
Describing herself as a social activist, public speaker and contributor to Vanity Fair, Lewinsky decides now is the time to enter the fray of immediacy.
For the second year in a row, Apple ranks the highest among tablet makers for customer satisfaction, according to a J.D. Power survey.
It's the ninth consecutive time that Apple's iPhone has led all other smartphones in customer satisfaction. Samsung wasn't No. 2, but it was close.
If last month's iPhone 6 was a major leap forward, Thursday's iPad and Mac computer upgrades represented modest progress.
More than one million people have poured onto YouTube to see a bikini-clad woman trying to perfect shots of her face and rear. You must either be for or against.
The American Customer Satisfaction Index says approval of e-commerce sites is up, with Amazon leading the pack and Netflix trailing behind.