754 Results for

satisfaction

Article

T-Mobile catching up to AT&T, Verizon in customer satisfaction

The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.

By February 6, 2014

Article

Samsung vs. Apple: The J.D. Power satisfaction shakeup

While the iPad lost out by a slim margin in overall satisfaction, it still proved strongest in areas ranging from performance to design. So who's the real winner?

By November 1, 2013

Article

Apple, Samsung top J.D. Power satisfaction survey

Users of the nation's two top wireless services favor Apple, but those who use Sprint and T-Mobile love Samsung, according to a J.D. Power survey.

By October 17, 2013

Article

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Two of Samsung's Galaxy smartphones scored higher grades than the three current iPhone models in a survey from the American Customer Satisfaction Index.

By July 31, 2013

Article

Why Amazon won't stop picking fights with its partners

The online retailer ramps up its public war with publishers and studios in the name of pricing. Will consumers care?

By August 12, 2014

Article

Sprint CEO Dan Hesse's farewell memo to employees

Sprint's Hesse lists the highlights of his nearly seven-year tenure at the company.

By August 6, 2014

Article

Humble Bundle offers 6 Android games, but is it really a good deal?

It can be hard to calculate the real value of a collection like this. Let's take a closer look at the math.

By August 6, 2014

Article

Sprint's Hesse leaves carrier the way he found it: Needing a turnaround

Dan Hesse, stepping down as chief of the US's third-largest wireless carrier after seven years, helped clear up Sprint's baggage. But the company still lacks a key essential: new subscribers.

By August 7, 2014

Article

The risk of the female game protagonist

It's 2014, yet mainstream gaming still hasn't twigged to the fact that women play games. Why aren't there more playable women, and what can be done about it?

By August 6, 2014

Article

With EA Access, Microsoft brings Xbox One vision back from the dead

It's been more than a year since Microsoft began course-correcting its vision for the Xbox One. Now, with the EA Access subscription service, the company has a way to salvage it.

By July 30, 2014