Customer satisfaction with providers of pay TV, Internet and wireless access has hit its lowest level in seven years, according to a new survey.
Technically Incorrect: In Sri Lanka, there's a curious new selfie trend, one the world shouldn't miss. And police say they like it.
Technically Incorrect: Comcast, Time Warner and Charter make a poor showing for cable TV service. And as for Internet Service Providers, oh, don't ask.
The nation's largest cable provider has confirmed plans to deliver Ultra HD content to its subscribers via a new set-top box called the Xi4 later this year.
Cable company is trying to shake its infamous reputation for providing the worst customer service on the planet with a new initiative it says will be focused on customer needs.
Technically Incorrect: Appearing with Jimmy Fallon, Tony Stark brilliantly demonstrates the breadth of spontaneous feeling that lives within his talent. Watch what happens when he smells bacon.
Apple CEO Tim Cook talks iPhone, Apple Watch, China and iPad during a conference call with analysts.
Technically Incorrect: SurveyMonkey poll suggests that where Apple wins is in customer service satisfaction, while Microsoft lags badly.
When you're a camera-shy chimp and your overlords want to film you with a drone, there's really only one course of action. Swat it out of the sky!
The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.