The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.
People do it with taxis, people do it with Lyft. Now, drivers for the ride-hailing service are petitioning Uber to allow for cashless tipping by including an in-app gratuity feature.
Sprint, meanwhile, pulls up the rear among the major wireless carriers. Among non-contract carriers, the top ranking goes to Virgin Mobile.
Marcelo Claure says his network has improved to the point that it is competitive, but adds he doesn't care if Sprint is the No. 3 or No. 4 carrier.
CEO Tim Cook highlights the strength of iPhone and China, why he still has high hopes for the iPad and when Apple Watch will ship.
A new concept in multitools hides 25 different functions in one, low-key bracelet.
Today's deals include a seriously cool universal remote and some awesome gaming options.
Technically Incorrect: The Flip Band is a band that you wear to remind yourself to do things. It's less Livestrong and more, well, what?
Computer models based on your Facebook likes can draw a better personality portrait of you than your friends and family can, says new research out of Stanford University.
Technically Incorrect: A 16-year-old discovers, a little too late, that there's no toilet paper on a Virgin train. So he tweets Richard Branson's company for help.