778 Results for

satisfaction

Article

T-Mobile catching up to AT&T, Verizon in customer satisfaction

The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.

By Feb. 6, 2014

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Samsung vs. Apple: The J.D. Power satisfaction shakeup

While the iPad lost out by a slim margin in overall satisfaction, it still proved strongest in areas ranging from performance to design. So who's the real winner?

By Nov. 1, 2013

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Apple, Samsung top J.D. Power satisfaction survey

Users of the nation's two top wireless services favor Apple, but those who use Sprint and T-Mobile love Samsung, according to a J.D. Power survey.

By Oct. 17, 2013

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iPad tops in satisfaction among tablet owners

For the second year in a row, Apple ranks the highest among tablet makers for customer satisfaction, according to a J.D. Power survey.

By Apr. 25, 2013

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Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Two of Samsung's Galaxy smartphones scored higher grades than the three current iPhone models in a survey from the American Customer Satisfaction Index.

By Jul. 31, 2013

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The iPhone tops J.D. Power satisfaction rankings -- again

It's the ninth consecutive time that Apple's iPhone has led all other smartphones in customer satisfaction. Samsung wasn't No. 2, but it was close.

By Mar. 21, 2013

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Amazon tops Netflix in customer satisfaction survey

The American Customer Satisfaction Index says approval of e-commerce sites is up, with Amazon leading the pack and Netflix trailing behind.

By Feb. 25, 2013

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iPhone 5 rated 5th in U.S. user satisfaction

Apple was No. 1 overall for user satisfaction, but the iPhone 5 came in behind four Android devices among U.S. consumers, says a poll from OnDevice Research.

By Feb. 11, 2013

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iPhone users express a drop in satisfaction with iOS 6

A new poll shows that Apple's smartphone owners are slightly less satisfied with the operating system than they were with previous iOS upgrades.

By Sep. 26, 2012

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PCs hit a high for customer satisfaction -- boosted by tablets

Personal computers score 80 out of 100 in a new ACSI study, even as Dell and HP see their shipments shrink. The trick, apparently, is to count tablets as PCs.

By Sep. 18, 2012