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Sometimes when you get a customer complaint on Twitter, it's best to read it before sending out a standard reply, as Sam's Club proves.
The retailer is also trying to sweeten the deal with a couple of trade-in offers.
Online store apparently prepping for consumer demand for pair of new handsets, which feature larger screens than their predecessor.
Advanced purchases for the new, bigger-screen smartphones through Apple's digital store will begin at the exact moment around the globe and at the same time as the carriers -- 12 a.m. PT Friday.
The launch of the new iPhone 6 models is supposed to be Apple's biggest. But the company's online store wasn't up to the task at the start.
Advance orders began online at 12 a.m. PT on Friday, but the online Apple Store still wasn't back up two hours later. And some other preorder sites had hiccups, including Sprint and T-Mobile.
Though Apple's new smartphones are set to cost $199 and $299, the big box retailer has put its prices a bit lower.
Everything you need to know about buying the iPhone 6 and iPhone 6 Plus.
The rise of Apple's stores is one of the past decade's great retail stories. So, why then does the company continue to creep back into the big-box outlets and will this hurt the brand?