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The database giant is jumping into the cloud customer service game via its acquisition of RightNow. The deal is aimed at the heart of Salesforce.com.
A brief survey of acquisitions indicates that integration appears to be the way to go. What does that mean about the line Microsoft is walking with the Skype acquisition?
I didn't have any howlers. But I was off here and there with the pace of change.
If Oracle and SAP can gobble up cloud players there will be evolution not revolution, and evolution is much friendlier to the software maintenance model.
Big IT vendors have been gobbling up players of all sizes, but is the future in acquisitions or innovation?
The big guns of customer relationship management--Oracle and Salesforce.com--continue to vie for dominance through acquisitions.
Open source offers SaaS vendors a way to ease customer concerns about data lock-in should the vendor go bankrupt.
Is that e-mail message legit? Common sense and technology both come into play.
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