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Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard.
With purchase of wireless-industry software developer, Big Blue gets network performance monitoring, service management.
Deal is designed to give IBM's Tivoli software portfolio a boost with Micromuse's network management.
Sun Microsystems' professional services group will resell Micromuse's Netcool monitoring and management software under an agreement announced this week. The software gauges issues such as the response time of Internet services, where problems lie in a computer network, and who is affected. "We believe that this announcement is a strong validation that Micromuse is becoming the industry standard infrastructure management solution," W.R. Hambrecht analyst Prakesh Patel said in a research note about the deal.
Monitoring the health of comptuer networks seems to be the latest hot spot in the network management software market.
While its competitors offer general-purpose network management software, Micromuse has found success by focusing on particular functions instead of an over-arching package.