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Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard.
Sun Microsystems' professional services group will resell Micromuse's Netcool monitoring and management software under an agreement announced this week. The software gauges issues such as the response time of Internet services, where problems lie in a computer network, and who is affected. "We believe that this announcement is a strong validation that Micromuse is becoming the industry standard infrastructure management solution," W.R. Hambrecht analyst Prakesh Patel said in a research note about the deal.
Cisco Systems announced it will enter an agreement to license and enhance software from management start-up Micromuse. Under terms of the deal, Cisco will resell Micromuse's Netcool/OMNIbus set of service-level management tools and the two companies will jointly work to enhance the software.