Law prohibits online retailers from imposing contracts that require customers waive their right to express a negative opinion about their service experience.
Some hotels and restaurants say customers are using the power of sites like TripAdvisor to finagle free benefits.
The key to benefiting from online criticism is to ignore the trolls, acknowledge legitimate gripes, and realize the value of opposing viewpoints.
The failure of the Fire Phone, which hit the market a year ago on Saturday, offers some lessons on what companies need to do -- and avoid -- when trying to create a successful smartphone.
Steve Jobs' 2010 appeal for a Flash-free world echoes again from Facebook and from Firefox maker Mozilla after revelations of just how vulnerable Adobe's animation software actually is.
Despite a few limitations, Negatives is a fine (and free) way to browse Instagram on your iPhone or iPad.
A Virginia court insists that seven people who posted anonymous reviews about a carpet cleaning company should be unmasked, because the company believes they were not real customers.
Preorders for the new Apple Watch start today, so tell us if you've got your credit card ready to go or if you're staying far away.
This report initially misstated the cost of generating energy using All Power Labs' machines. It's less than 10 cents a kilowatt hour.
All Power Labs uses gasification to convert biomass -- which is cheap and everywhere -- into carbon-neutral energy. Plus it produces carbon-rich charcoal fertilizer.