Law prohibits online retailers from imposing contracts that require customers waive their right to express a negative opinion about their service experience.
Some hotels and restaurants say customers are using the power of sites like TripAdvisor to finagle free benefits.
The key to benefiting from online criticism is to ignore the trolls, acknowledge legitimate gripes, and realize the value of opposing viewpoints.
Despite a few limitations, Negatives is a fine (and free) way to browse Instagram on your iPhone or iPad.
A Virginia court insists that seven people who posted anonymous reviews about a carpet cleaning company should be unmasked, because the company believes they were not real customers.
Technically Incorrect: The comedy-video site can't help offering what it believes is a true and extremely cutting (non)apology from the tech world's most benign company.
McLaren gives us a sneak peek at its new 675LT model ahead of the Geneva auto show, building on the 650 with better aerodynamics, less weight and a diabolical 666 horsepower.
The tech giant makes a hasty U-turn on its decision to ban sexually explicit content from Blogger blogs.
We embed in the field and go behind the scenes of Google's augmented reality game, Ingress. Is walking through the streets of hundreds of countries the future of gaming?
Samsung's one-two, bad-news punch this week could have a lasting impact on its TV business. Also, new hardware from Nintendo 3DS and from our future robot overlords. All that and more in your look back at the week in tech.