Law prohibits online retailers from imposing contracts that require customers waive their right to express a negative opinion about their service experience.
WhatsApp's cofounder claims the company is focused on promising the best experience for users, even to the detriment of interoperability with other services.
Technically Incorrect: A survey comparing engineers with marketers shows very different views of Tim Cook and Apple. Fifty percent of engineers view Cook negatively. Zero percent said they'd buy an Apple Watch.
Some hotels and restaurants say customers are using the power of sites like TripAdvisor to finagle free benefits.
The key to benefiting from online criticism is to ignore the trolls, acknowledge legitimate gripes, and realize the value of opposing viewpoints.
China says blocked US sites will be open to Web users during the Olympics, should Beijing be chosen as the venue for the games. But, it says, who in China wants to use them, anyway?
President Barack Obama issues a memorandum to bring 25 federal agencies together to help encourage private industry to deploy broadband.
Adobe's software now can handle raw images from the latest Nikon and Canon SLRs. A new version of Lightroom will get that support -- and likely a range of new editing abilities, too.
Despite a few limitations, Negatives is a fine (and free) way to browse Instagram on your iPhone or iPad.
A Virginia court insists that seven people who posted anonymous reviews about a carpet cleaning company should be unmasked, because the company believes they were not real customers.