Law prohibits online retailers from imposing contracts that require customers waive their right to express a negative opinion about their service experience.
CNET member Nate650 shares with us his thoughts on why BlackBerry is well-positioned to rebound.
Some hotels and restaurants say customers are using the power of sites like TripAdvisor to finagle free benefits.
The key to benefiting from online criticism is to ignore the trolls, acknowledge legitimate gripes, and realize the value of opposing viewpoints.
Despite a few limitations, Negatives is a fine (and free) way to browse Instagram on your iPhone or iPad.
A Virginia court insists that seven people who posted anonymous reviews about a carpet cleaning company should be unmasked, because the company believes they were not real customers.
About 88 percent of teens use the social network, down from 94 percent the year prior, one study finds. But Facebook is also losing popularity in all other age groups.
This report initially misstated the cost of generating energy using All Power Labs' machines. It's less than 10 cents a kilowatt hour.
Amazon says if the US agency won't play, its drone operations will end up overseas. We'll see whether that threat gets off the ground.
In Berkeley, Calif., All Power Labs is turning out machines that convert cheap and abundant biomass into clean energy and rich, efficient charcoal fertilizer.