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CRM rivals invest in social and cloud

The big guns of customer relationship management--Oracle and Salesforce.com--continue to vie for dominance through acquisitions.

By October 31, 2011


Bringing customer intelligence to the iPhone (Q&A)

Customer intelligence software provider Medallia is bringing real-time analytics and information about customer preferences to the iPhone and iPad.

By June 11, 2010


Whacking to a new Mac app

The "SmackBook Pro" is a hack for Mac computers that takes advantage of a hard drive motion sensor, letting you smack a machine to switch to a new desktop or app. Watch the video, from a blog by Medallia Feedback Solutions, to see it in action.

November 1, 2007