An executive sends a memo to employees to dismiss BBC reporting that claims Chinese workers at an Apple supplier continue to be treated poorly.
But Samsung says allegations China-based supplier HEG Electronics employes children under the age of 16 at its facility are false.
In a move to condemn illegal child labor, the Korean electronics giant says it will reduce orders with the supplier by 30 percent.
The South Korean electronics giant says it will sever business ties with a supplier if its investigation determines violations occurred.
A watchdog group alleges several children work in assembly lines at a factory that makes Samsung's mobile phone covers and parts. The company says it's looking into these claims.
The company says 95 percent of its supply chain partners are compliant with a work week that is less than 60 hours.
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Just as holiday orders peak for the e-commerce giant, more than 2,000 distribution center workers strike in Germany.
German union Verdi, which has been battling with Amazon over worker wages, calls for a strike during the busy holiday shopping season.