Users of the nation's two top wireless services favor Apple, but those who use Sprint and T-Mobile love Samsung, according to a J.D. Power survey.
It's the ninth consecutive time that Apple's iPhone has led all other smartphones in customer satisfaction. Samsung wasn't No. 2, but it was close.
While the iPad lost out by a slim margin in overall satisfaction, it still proved strongest in areas ranging from performance to design. So who's the real winner?
Apple surpassed HTC, Samsung, and other smartphone makers by scoring a grade of 849 out of 1,000 in J.D. Power's latest report.
The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.
Company wins top spot in survey ranking the nation's four major wireless carriers in terms of in-store and online purchase experience. Sprint, which fell to third place, had been No. 1 in the survey previously.
Marketing researchers at J.D. Power and Associates dub Verizon the wireless provider with the best customer satisfaction.
It isn't a perfect sweep, but Verizon's network comes out on top in a network quality study.
Marketing researchers recognize the nation's largest wireless provider as a leader in customer care.
Once again, J.D. Power and Associates named Verizon the wireless provider with the best customer satisfaction.