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j.d. power and associates 2011 u.s. wireless smartphone customer satisfaction study


The iPhone tops J.D. Power satisfaction rankings -- again

It's the ninth consecutive time that Apple's iPhone has led all other smartphones in customer satisfaction. Samsung wasn't No. 2, but it was close.

By March 21, 2013


iPhone again tops J.D. Power satisfaction survey

Apple surpassed HTC, Samsung, and other smartphone makers by scoring a grade of 849 out of 1,000 in J.D. Power's latest report.

By September 7, 2012


J.D. Power: Verizon has the best customer service

Marketing researchers at J.D. Power and Associates dub Verizon the wireless provider with the best customer satisfaction.

By February 2, 2012


J.D. Power: For third time, Verizon is customer service champ

Once again, J.D. Power and Associates named Verizon the wireless provider with the best customer satisfaction.

By July 26, 2012


J.D. Power: Verizon again tops in customer care survey

Marketing researchers recognize the nation's largest wireless provider as a leader in customer care.

By February 7, 2013


Verizon Wireless most reliable carrier, says J.D. Power

Verizon Wireless once again scores the top spot as the most reliable wireless carrier throughout much of the U.S., according to a new survey from J.D. Power.

By August 26, 2011


Verizon tops 'best quality' report from J.D. Power and Associates

It isn't a perfect sweep, but Verizon's network comes out on top in a network quality study.

By August 23, 2012


J.D. Power says Verizon tops in call quality

Verizon Wireless once again gets singled out in semiannual survey. Also highlighted: overall call quality throughout the industry has become stagnant.

By March 3, 2011


Apple edges Amazon in J.D. Power tablet satisfaction survey

Survey points to close battle between Apple and Amazon, which enjoy a wide lead over the rest of the pack.

By September 13, 2012


iPhone tops J.D. Power list for consumer and business users

J.D. Power and Associates say consumers and business users ranked the iPhone No. 1 for customer satisfaction.

By October 8, 2009