IBM's silicon genius Watson has humiliatingly been forced to answer your pathetic meatbag questions as an app-based customer helpdesk.
In order to help you give the perfect gifts this holiday season, CNET's editors will take your phone calls, e-mail, and instant messages on Friday, November 24, from 8 a.m. to 6 p.m. PST. Tune in and find out how to win a new Sony PS 3.
When computers on board the Space Station go down, the astronauts do the same as us -- they call IT. We spoke to the charming chaps at NASA's ISS helpdesk
The hottest holiday deals from the Holiday Helpdesk
Good news! SupportPRO has released an "open source web based Helpdesk system with integrated knowledge base application," called SupportPRO SupportDesk. There's just one problem: It's not open source.
Computer Associates International acquires Control-F1.
CNET Holiday Helpdesk: Friday, November 24
Aiming for profitability across the board this year, the professional services provider agrees to sell its help-desk business and announces the completion of a restructuring plan.
PCsupport.com said it has completed its acquisition of MyHelpdesk.com. The two companies are among several Web site start-ups catering to businesses and consumers seeking help with computer problems online. In the acquisition, PCsupport.com said it sought MyHelpdesk's FirstHelp product, a database of technical support self-help items. PCsupport.com also said it would discontinue selling its consumer Web product to focus on its corporate service, and to that end, had ended a partnership with Web portal AltaVista.
Nextel Communications announced Wednesday that it awarded EDS a five-year, $234 million outsource contract to manage its corporate data center, database, helpdesk and other technical functions. The companies have chosen to use technology from Sun Microsystems as part of this project, and the three companies will work together to create wireless data technology based on Sun's Java software. The Nextel deal stems from an agreement Sun and EDS signed last July to jointly offer business customers complementary technology services including Web site management, data center outsourcing and software hosting services based on Sun products. Nextel expects to save more than $140 million over five years from this relationship. As part of this outsourcing agreement about 290 Nextel workers will become EDS employees and will continue to support Nextel's information-technology infrastructure.