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customers

Article

Net neutrality a reality: FCC votes to bring Internet under utility-style rules

In a 3-2 vote, the agency decides to apply the same rules that govern telephone service to broadband, with the hope that it ensures the fair and equal treatment of all traffic on the Internet.

By February 26, 2015

Article

What's inside your smartphone? Most customers don't care

Samsung's easy dismissal of Qualcomm's Snapdragon processor highlights the chipmaker's weak brand power with consumers. What can Qualcomm do to raise its profile?

By March 2, 2015

Article

Samsung swings big with overhauled Galaxy S6 and S6 Edge

The consumer electronics titan shows an aggressive streak -- and makes a few cracks at Apple's expense -- as it seeks to regain its dominance in the smartphone industry.

By March 2, 2015

Video

How Maingear customizes any computer imaginable

Jeff Bakalar tours the Maingear computer headquarters in New Jersey to see how the company custom-builds any computer imaginable -- from entry-level gaming PCs to $12,000 water-cooled powerhouses.

By February 24, 2015

Article

Galaxy S6, S6 Edge revealed in new leaked image

An image posted by a purported Sprint employee touts two versions of Samsung's next flagship phone.

By February 27, 2015

Article

For Samsung, Galaxy S6 needs to hit with a big bang

Samsung, battling to hold on to its lead in the smartphone market, needs to win back consumers from Apple with its next big thing. But will the new Galaxy S6 be big enough?

By February 28, 2015

Article

Time Warner Cable gets in on the 'curse out your customer' trend

Technically Incorrect: A California woman gets a letter from Time Warner Cable, with her first name changed to the C-word.

By February 20, 2015

Article

How 5G will push a supercharged network to your phone, home, car

The next evolution in wireless networking holds promises of self-driving cars and movies that download in the blink of an eye. 5G is big at this year's Mobile World Congress, but don't expect it until 2020.

By March 2, 2015

Editors' Take

LG 4-Door French Door Refrigerator with CustomChill Drawer (LMXS30746)

These new models seem designed to compete with Samsung's similar fridges -- do they set themselves apart?

By July 24, 2014

MSRP: $3,599.00

Article

Qualcomm expects to lose a large customer's flagship device

The world's largest mobile-chips company cut its guidance Wednesday, suggesting that Samsung won't use its latest processor for its next Galaxy S smartphone.

By January 28, 2015