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customers

Article

What Apple isn't telling us anymore

Apple says it won't break out retail store and iPod sales anymore. And forget about detailed stats on the Apple Watch, due next year.

By October 21, 2014

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Apple has big ambitions for tablet sales with iPad Mini

Apple is counting on the $249 iPad Mini to draw you into its stores. But it's hoping you end up buying a $499 iPad Air instead.

By October 18, 2014

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Can a phone replace your wallet? I went shopping to find out.

CNET editor Sharon Profis takes Apple Pay, Google Wallet and PayPal for a test drive and compares the options.

By October 20, 2014

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​Why it's harder to choose which iPad works best for you

Apple's tablet lineup has expanded from six configurations to more than 50 in four years. Has the product lineup become too complex?

By October 19, 2014

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Apple Watch most exciting wearable on the horizon, consumers say

A new report pegs Apple gadget as the most exciting upcoming entrant in the wearable tech race. But getting consumers to purchase and continue wearing these gadgets will prove pivotal.

By October 20, 2014

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Experience the true existential madness of automated customer service

You've made those calls. You've pressed 2 for Spanish. And you've waited till eternity. This new video exists to tell you that you aren't alone.

By October 18, 2014

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Apple's iPad Air 2 on preorder at Walmart for $489

The retail giant nudges down the price for Apple's two new tablets -- the iPad Air 2 and iPad Mini 3 -- while also cutting the cost of the iPad Mini original.

By October 17, 2014

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Dish loses 7 channels in contract dispute with Turner Broadcasting

Dish's 14 million customers lose access to CNN, Turner Classic Movies and a handful of others as companies fail to negotiate new distribution deal.

By October 20, 2014

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Comcast sued by customer who claims company got him fired

After complaining about his Comcast service, Conal O'Rourke claims the cable giant contacted his boss and got him fired.

By October 17, 2014

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Staples probes potential theft of customer credit card data

A pattern of payment card fraud suggests that data was stolen from cash registers in the Northeast US, security reporter Brian Krebs reports.

By October 20, 2014