The "Mayday" button on Amazon's Kindle Fire brings up a live feed of a support person right there on the tablet. Pizza, marriage proposals -- it's inspired some unique customer requests.
Following Verizon's decision to tell the public how many government requests for customer data it gets, AT&T now says that it, too, is planning a transparency report.
Verizon Communications says it's making an effort to offer more information to the public about how many requests it receives from law enforcement for customer data.
A customer considering switching carriers becomes the center of attention between T-Mobile and AT&T on Twitter. Only one carrier emerged victorious.
Shoddy customer service is the main reason many phone users ditch their network, even more important than price.
Sprint shows the slowest customer growth out of all the carriers as it continues to work through its painful network upgrade process.
The bottom line for carriers is that they have to resolve customer service inquiries on the first call or they're going to take a customer satisfaction hit.
Marvell is cited as a likely chip customer for Intel. If the analysis pans out, it would be Intel's third ARM customer.
A 16-year-old puts his iPad on top of some boxes at home. His mom thinks it's all cardboard and tosses it in the fire pit. A customer at his diner gets him a $360 Best Buy gift card. Just because.
Satisfaction with the customer care offered by wireless carriers has jumped to its highest overall level since 2009, says J.D. Power.