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customer

Article

Samsung, in a race to build your next smartphone chip, may just win

The Korean electronics maker, best known for TVs and mobile devices, also makes the processors powering those devices. Here's why it's now angling to be first with new chip technology.

By April 17, 2015

Article

Jay Z has been calling Tidal subscribers personally while CEO bows out

Tidal's new owner Jay Z has been calling customers personally to thank them for subscribing, while CEO Andy Chen has left the company.

By April 17, 2015

Article

Apple Watch is a waste of time, says Conan O'Brien

Technically Incorrect: As O'Brien's sidekick, Andy Richter, shows him the intricacies of the Apple Watch, Conan is more convinced than ever that it's useless.

By April 16, 2015

Article

My difficult time trying on the Apple Watch

Technically Incorrect: A trip to an Apple store on a weekday morning shows that it's hard to judge how a watch looks on you when the watch is faceless and the atmosphere is one of slight indifference.

By April 13, 2015

Article

Time Warner Cable gets in on the 'curse out your customer' trend

Technically Incorrect: A California woman gets a letter from Time Warner Cable, with her first name changed to the C-word.

By February 20, 2015

Article

Roku vs. Apple TV vs. Chromecast vs. Amazon Fire TV: Which streamer should you buy?

Which has the most apps? Which has the coolest features? Which one is the best? The most popular streamers all have their merits, so we'll help you decide which box is right for you.

By March 9, 2015

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Qualcomm expects to lose a large customer's flagship device

The world's largest mobile-chips company cut its guidance Wednesday, suggesting that Samsung won't use its latest processor for its next Galaxy S smartphone.

By January 28, 2015

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Feds wallop AT&T with $25M fine over stolen customer data

AT&T settles with FCC over customer data that was stolen from data centers overseas and used to unlock stolen mobile phones.

By April 8, 2015

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Apple reportedly will push customers to order Apple Watch online

In-store inventory of the smartwatch will be "limited," a source tells Business Insider. Apple apparently hopes to tamp down frustration by encouraging people to buy it online.

By April 7, 2015

Article

Survey: Samsung beats Apple in customer loyalty (Microsoft has little)

Technically Incorrect: SurveyMonkey poll suggests that where Apple wins is in customer service satisfaction, while Microsoft lags badly.

By April 5, 2015