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Microsoft buys analytics firm Netbreeze, readies CRM updates

Microsoft has acquired social-monitioring analytics vendor Netbreeze and is readying the next two updates to its Dynamics CRM platform, officials announce at the Convergence conference.

By Mar. 19, 2013

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CRM rivals invest in social and cloud

The big guns of customer relationship management--Oracle and Salesforce.com--continue to vie for dominance through acquisitions.

By Oct. 31, 2011

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Microsoft Dynamics CRM 2011 arrives

Following up on last month's release of a hosted version of Dynamics CRM 2011, Microsoft is making the software available for on-premises and partner-hosted deployments.

By Feb. 16, 2011

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Microsoft's Dynamics CRM 2011 hits the cloud

After a few months of beta testing, Microsoft is rolling out the 2011 version of its Dynamics CRM Online service.

By Jan. 17, 2011

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Is enterprise energy management the new CRM?

ENXSuite, one of many companies with software to manage energy and other natural resources, releases its latest software which automatically gathers utility energy usage data.

By Nov. 8, 2010

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Microsoft begins testing new CRM program

Redmond's latest customer relationship management program is being made available as a public beta, with the final version of CRM 2011 planned for around the end of the year.

By Sep. 9, 2010

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Microsoft aims to sharpen its CRM pitch

As it gears up to start testing a new version of its product, Redmond says it's tired of letting Marc Benioff's Salesforce.com own the conversation.

By Sep. 8, 2010

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SugarCRM CEO Roberts replaced by board member

John Roberts, the fiery commercial open-source innovator, resigns for undisclosed reasons and is immediately replaced by interim CEO and SugarCRM board member Larry Augustin.

By May. 7, 2009

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Salesforce jumps on the Twitter-for-CRM bandwagon

The software-as-a-service company has added Twitter to the lineup of social media sites that clients can keep tabs on using its Service Cloud product.

By Mar. 22, 2009

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SugarCRM open sources the cloud

SugarCRM may have found a great way to open up the cloud using open source.

By Feb. 18, 2009