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Article

Microsoft buys analytics firm Netbreeze, readies CRM updates

Microsoft has acquired social-monitioring analytics vendor Netbreeze and is readying the next two updates to its Dynamics CRM platform, officials announce at the Convergence conference.

By March 19, 2013

Article

CRM rivals invest in social and cloud

The big guns of customer relationship management--Oracle and Salesforce.com--continue to vie for dominance through acquisitions.

By October 31, 2011

Article

Microsoft Dynamics CRM 2011 arrives

Following up on last month's release of a hosted version of Dynamics CRM 2011, Microsoft is making the software available for on-premises and partner-hosted deployments.

By February 16, 2011

Article

Microsoft's Dynamics CRM 2011 hits the cloud

After a few months of beta testing, Microsoft is rolling out the 2011 version of its Dynamics CRM Online service.

By January 17, 2011

Article

Is enterprise energy management the new CRM?

ENXSuite, one of many companies with software to manage energy and other natural resources, releases its latest software which automatically gathers utility energy usage data.

By November 8, 2010

Article

Microsoft begins testing new CRM program

Redmond's latest customer relationship management program is being made available as a public beta, with the final version of CRM 2011 planned for around the end of the year.

By September 9, 2010

Article

Microsoft aims to sharpen its CRM pitch

As it gears up to start testing a new version of its product, Redmond says it's tired of letting Marc Benioff's Salesforce.com own the conversation.

By September 8, 2010

Video

Siebel spells out 'CRM for Everyone' strategy

At Comdex 2003 in Las Vegas, Thomas Siebel talks about why and how his company is delivering customer relationship management services to companies of all sizes, "any way users prefer."

November 1, 2007

Article

SugarCRM CEO Roberts replaced by board member

John Roberts, the fiery commercial open-source innovator, resigns for undisclosed reasons and is immediately replaced by interim CEO and SugarCRM board member Larry Augustin.

By May 7, 2009

Article

Salesforce jumps on the Twitter-for-CRM bandwagon

The software-as-a-service company has added Twitter to the lineup of social media sites that clients can keep tabs on using its Service Cloud product.

By March 22, 2009