A Comcast service rep tells a customer that he will get a refund on questionable charges because he has recorded the call.
Comcast stands alone with cable's biggest (and getting bigger) market share and its first cloud-based system. As TV and the Net fuse, exec Marcien Jenckes' hunches are more than just guesswork.
The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.
When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.
The $45 billion deal has the potential to shake up the pay-TV business -- or does it? CNET explains how it affects you.
In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.
I'm happy to provide excellent customer service. But first, I just have a few questions.
After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.
The company highlights key points in its well-known position on protecting a free and open Internet. But it also offered suggestions on how to protect consumers.
An extraordinary recording of a phone call with Comcast, posted by tech journalist Ryan Block, reveals a rep who simply wouldn't accept that a customer would want to disconnect.