1827 Results for

comcast

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Comcast goes Uber -- track your technician's journey on screen

In an attempt to curtail the dreaded large time-windows, Comcast tests a system where you can track the cable guy's progress, so you're not waiting around at home.

By November 20, 2014

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Another Comcast call recorded, another Comcast apology

A Comcast service rep tells a customer that he will get a refund on questionable charges because he has recorded the call.

By August 11, 2014

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Comcast sued by customer who claims company got him fired

After complaining about his Comcast service, Conal O'Rourke claims the cable giant contacted his boss and got him fired.

By October 17, 2014

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Complaining customer says Comcast contacted bosses, got him fired

A California man says his complaints over cable service led to his being fired from consultancy PricewaterhouseCoopers. Now Comcast has issued a public apology, of sorts.

By October 8, 2014

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Comcast beefs up X1 cloud-based cable in San Francisco

Comcast inches closer to box-free TV in the country's tech hub by adding streaming of live TV to mobile devices in the home and the ability to download anything recorded to its DVR onto a gadget.

By September 30, 2014

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The future of TV may be what Comcast dreams (Q&A)

Comcast stands alone with cable's biggest (and getting bigger) market share and its first cloud-based system. As TV and the Net fuse, exec Marcien Jenckes' hunches are more than just guesswork.

By August 16, 2014

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Hate ads? Pay Google to block them for you

Google is testing an ad-blocker service, Amazon may be inserting ads into streaming video, and Comcast lets you track the cable guy.

By November 21, 2014

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Alleged Comcast customer service handbook: 'Take Control'

The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.

By August 5, 2014

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Comcast customer allegedly pulls gun on repair man over fees

When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.

By July 31, 2014

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Comcast admits service rep did what he was trained to do

In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.

By July 22, 2014