A Comcast service rep tells a customer that he will get a refund on questionable charges because he has recorded the call.
After complaining about his Comcast service, Conal O'Rourke claims the cable giant contacted his boss and got him fired.
A California man says his complaints over cable service led to his being fired from consultancy PricewaterhouseCoopers. Now Comcast has issued a public apology, of sorts.
Comcast inches closer to box-free TV in the country's tech hub by adding streaming of live TV to mobile devices in the home and the ability to download anything recorded to its DVR onto a gadget.
Comcast stands alone with cable's biggest (and getting bigger) market share and its first cloud-based system. As TV and the Net fuse, exec Marcien Jenckes' hunches are more than just guesswork.
The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.
When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.
In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.
I'm happy to provide excellent customer service. But first, I just have a few questions.
After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.