1796 Results for

comcast

Article

Another Comcast call recorded, another Comcast apology

A Comcast service rep tells a customer that he will get a refund on questionable charges because he has recorded the call.

By August 11, 2014

Article

The future of TV may be what Comcast dreams (Q&A)

Comcast stands alone with cable's biggest (and getting bigger) market share and its first cloud-based system. As TV and the Net fuse, exec Marcien Jenckes' hunches are more than just guesswork.

By August 16, 2014

Article

Alleged Comcast customer service handbook: 'Take Control'

The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.

By August 5, 2014

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Comcast customer allegedly pulls gun on repair man over fees

When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.

By July 31, 2014

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Comcast admits service rep did what he was trained to do

In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.

By July 22, 2014

Article

Comcast, why do you want to stop reading this column?

I'm happy to provide excellent customer service. But first, I just have a few questions.

By July 20, 2014

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Comcast only 6th worst in customer service, survey says

After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.

By July 17, 2014

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Comcast officially weighs in on Net neutrality debate

The company highlights key points in its well-known position on protecting a free and open Internet. But it also offered suggestions on how to protect consumers.

By July 16, 2014

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Could this Comcast rep be the worst service rep in the world?

An extraordinary recording of a phone call with Comcast, posted by tech journalist Ryan Block, reveals a rep who simply wouldn't accept that a customer would want to disconnect.

By July 14, 2014

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What Comcast's buyout of Time Warner Cable means for you (FAQ)

The $45 billion deal has the potential to shake up the pay-TV business -- or does it? CNET explains how it affects you.

By February 14, 2014