370 Results for

churn

Article

'Customer success' VP role: To reduce SaaS churn

A new role at software-as-a-service companies suggests that keeping customers is perhaps more important than gaining new ones.

By Oct. 18, 2011

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T-Mobile's losses widen as the carrier promotes 'Uncarrier'

Carrier reports a fourth quarter loss of $20 million up from a loss of $8 million a year earlier as the company spends more to acquire new customers.

By Feb. 25, 2014

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Who's buying the new Galaxy S5? Lots of iPhone owners

Survey finds most of those upgrading to Samsung's new device are iPhone users, not Samsung loyalists.

By Apr. 22, 2014

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T-Mobile downplays iPhone's role in record customer gains

T-Mobile sold 900,000 iPhones in the second quarter, but execs say its new service and upgrade plans get more of the credit for scoring record high subscriber growth and retention rates.

By Aug. 8, 2013

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Prime, Kindle users are big spenders on Amazon

Prime subscribers spend twice as much as non-Prime members, while Kindle owners spend 30 percent more than non-Kindle owners, says Consumer Intelligence Research Partners.

By Apr. 23, 2014

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See sapphire protect an iPhone from a huge concrete block

Video featuring a sapphire-covered iPhone screen shows that the material set to go into production at Apple's Arizona plant can take a beating.

By Feb. 5, 2014

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Apple reportedly making push in mobile health

The company is said to be developing an app called Healthbook for iOS 8, and some of Apple's top execs met with the FDA last month.

By Jan. 31, 2014

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DirecTV customers: Your bill is going up again

CEO Michael White says DirecTV will need to raise prices next year to combat ever-climbing content costs, but the hike won't be quite as big as the one this year. Don't hold your breath for a Dish combination, either.

By Sep. 25, 2013

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As Microsoft CEO rumors swirl, consider the Bill Gates factor

Bill Gates might take on more of an active role at Microsoft under the next CEO -- is that reality or merely image? ZDNet's Mary Jo Foley votes the latter.

By Feb. 3, 2014