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Apple revamps its AppleCare contact page, adds chat options

Apple's ExpressLane service has been rebranded and offers enhanced options for contacting Apple support.

By August 27, 2013


The F-bomb: A fine way to skip the AppleCare line?

It seems the technology in Apple's automated phone system is primed to sense when the caller is in despair. Will swearing get you serviced quicker?

By November 21, 2012


Apple shelves AppleCare warranty product in Italy

Apple is no longer selling its AppleCare warranty add-on service in its Italian retail stores where consumers already get two years of warranty.

By November 13, 2012


Replace two broken iPhones with AppleCare+, new to UK

With the iPhone 5S and 5C on their way, you can now claim for two accidents in two years on AppleCare+ -- for a price.

By September 11, 2013


Apple seeds Mountain Lion to AppleCare reps

The upcoming new flavor of OS X has been supplied to AppleCare reps to install on their work computers, says 9to5Mac.

By July 23, 2012


Group in Portugal alleges 'deceptive' AppleCare policies

An organization known as the Portuguese Association for Consumer Protection says it wants Apple to "properly" inform Portuguese consumers about their rights.

By July 18, 2012


Apple loses appeal in Italian AppleCare issue

Apple has lost part of its appeal, and must make changes to its localized Web site that sells its extended warranty service.

By March 22, 2012


Italy fines Apple $1.2 million over AppleCare practices

The country says that Apple misled customers by offering them AppleCare without telling them that they already had free assistance available to them.

By December 27, 2011


Apple upgrades iPhone AppleCare coverage, price

You may need to do some math to figure out if the new AppleCare+ plan, which now includes accidental-damage coverage, is worth the cost.

By October 4, 2011


AppleCare hint points at 10 October iOS 5 launch

Apple has reportedly told its AppleCare support staff to expect a huge surge in iOS-related calls from 10 October.

By September 14, 2011