23 Results for



PCs hit a high for customer satisfaction -- boosted by tablets

Personal computers score 80 out of 100 in a new ACSI study, even as Dell and HP see their shipments shrink. The trick, apparently, is to count tablets as PCs.

By September 18, 2012


Consumers give thumbs-down to ISPs, cable TV providers

Both industries receive even lower ratings than last year in a new report from the American Customer Satisfaction Index.

By May 20, 2014


Report -- Love for personal computers on the decline

American Customer Satisfaction Index report shows customers are happier with tablets than with desktops and laptops, but satisfaction level for PCs in general is down from one year ago.

By September 16, 2013


Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Two of Samsung's Galaxy smartphones scored higher grades than the three current iPhone models in a survey from the American Customer Satisfaction Index.

By July 31, 2013


Web site advertising is a buzz kill -- report

Satisfaction rankings for search engines, social networks, and news sites drop almost 4 percent from last year, says the American Customer Satisfaction Index.

By July 23, 2013


Customers not as happy with iPhone as they were last year

The American Customer Satisfaction Index shows Apple remains on top, but it's declining while Motorola, Nokia, and Samsung are rising.

By May 20, 2013


AT&T gains in customer satisfaction as Verizon dips

AT&T is now close to Verizon in customer satisfaction, but Sprint grabs the top spot, according to the American Customer Satisfaction Index.

By May 15, 2012


Sprint CEO Dan Hesse's farewell memo to employees

Sprint's Hesse lists the highlights of his nearly seven-year tenure at the company.

By August 6, 2014


Study: Facebook at bottom on customer satisfaction

Measuring customer satisfaction with a variety of Web sites, from news portals to search engines to social networks, a new study finds Facebook in last place.

By July 19, 2011


Apple tops in customer satisfaction for 8th year

Once again, the company ranks first among PC makers, receiving a score of 87 out of 100 in the American Customer Satisfaction Index. HP follows in second place.

By September 19, 2011