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Comcast customers hit by another major outage

Comcast's Internet customers in the Midwest were hit by an outage last night, apparently related to the same DNS issues that clobbered the East Coast last week.

By Dec. 6, 2010


Major outage hits Comcast customers

Internet access went down Sunday for Comcast subscribers across the East Coast, reportedly due to DNS issues. The latest reports from Comcast say service has since been restored.

By Nov. 29, 2010


Comcast e-mail access suffers outage

The company's Comcastcares Twitter stream says "there is an e-mail server outage" affecting its customers. A fix expected at 11 a.m. apparently arrives at about 2:45 p.m.

By Apr. 4, 2009


Twitter as a brand-builder: Three examples

Twitter can be used to promote and improve brand recognition. Here's how it's done.

By Mar. 11, 2009


Twitter's spooky secret: It's full of ghosts

A New York Times piece exposes the underworld of Twitter ghostwriting. We already knew, of course, that Britney Spears' Twitter account wasn't really written by her.

By Mar. 27, 2009


Twitter chats and sponsored hashtags--how to do it right

Organized Twitter chats are a particularly effective vehicle to provide entry points for consumers to engage with companies around specific topics, events, or issues that are meaningful to them.

By May. 13, 2009


HP keeps social tools behind closed doors

Hewlett-Packard is proud of its old-fashioned approach to product development, support, and sales. But brainpower and work of Social Computing Lab are being underutilized.

By Aug. 11, 2008


Reporters' Roundtable: How to (really) use social media in your business

We discuss the incredible success of the Old Spice YouTube campaign compared with Apple's top-down over-control of communication around the iPhone 4 antenna problems.

By Jul. 16, 2010


Brandwatch tracks your brand's online reputation

Wondering what people are saying about your company or brand online? Brandwatch keeps tags on blogs, forums, and proper news sites to gauge hate or love.

By Oct. 24, 2008


Customer service via Twitter works for unpopular people too

Comcast is using Twitter to monitor customer service. And it works!

By May. 7, 2008