Technically Incorrect: A 79-year-old New Mexico woman makes a mistake. Initially, Comcast refuses to refund her the money back in cash, instead offering a credit on her account.
Commentary: A 2012 law forbids the states' Public Utility Commission from regulating Internet services. But the pending merger of ISPs could allow the opportunity to do just that.
Technically Incorrect: A company with a poor reputation for customer service announces it's tripling the number of social media agents talking directly with customers.
Technically Incorrect: A new ad, which features a 7-year-old blind girl describing how she envisions "The Wizard Of Oz," highlights Comcast's voice-controlled tech to help customers with visual disabilities find movies and TV shows.
Those who buy Comcast's fancy new XR5 v4 remote will find a new take on a familiar slogan on the back of the device, reminding them that the remote was "designed by Comcast in Philadelphia."
Technically Incorrect: Just days after the cable provider apologized to a customer for an expletive on his bill, a Chicago area resident says she received a bill with a variation on the same theme.
Technically Incorrect: A customer who tries to cancel cable service receives a bill with a new first name.
Which has the most apps? Which has the coolest features? Which one is the best? The most popular streamers all have their merits, so we'll help you decide which box is right for you.
Comcast's Xfinity in UHD app is available starting today exclusively on Samsung 4K TVs, allowing streams of a few NBC and USA shows. The company will debut a 4K-capable set-top box in 2015.
The end of a Comcast-Roku dispute means that Comcast subscribers will finally be able to stream HBO and Showtime on their Roku devices.