Comcast stands alone with cable's biggest (and getting bigger) market share and its first cloud-based system. As TV and the Net fuse, exec Marcien Jenckes' hunches are more than just guesswork.
The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.
When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.
In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.
After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.
The company highlights key points in its well-known position on protecting a free and open Internet. But it also offered suggestions on how to protect consumers.
An extraordinary recording of a phone call with Comcast, posted by tech journalist Ryan Block, reveals a rep who simply wouldn't accept that a customer would want to disconnect.
The $45 billion deal has the potential to shake up the pay-TV business -- or does it? CNET explains how it affects you.
Netflix’s disputes with broadband providers, like Comcast, have zip to do with Net neutrality. Here's what you need to know about Net neutrality, and the Internet, to understand why.
Executive VP for the cable giant predicts move to a usage-based billing model, with a data cap of maybe 500GB.