Track your contacts and interactions with the customers.
Microsoft has acquired social-monitioring analytics vendor Netbreeze and is readying the next two updates to its Dynamics CRM platform, officials announce at the Convergence conference.
The big guns of customer relationship management--Oracle and Salesforce.com--continue to vie for dominance through acquisitions.
Following up on last month's release of a hosted version of Dynamics CRM 2011, Microsoft is making the software available for on-premises and partner-hosted deployments.
After a few months of beta testing, Microsoft is rolling out the 2011 version of its Dynamics CRM Online service.
ENXSuite, one of many companies with software to manage energy and other natural resources, releases its latest software which automatically gathers utility energy usage data.
Redmond's latest customer relationship management program is being made available as a public beta, with the final version of CRM 2011 planned for around the end of the year.
As it gears up to start testing a new version of its product, Redmond says it's tired of letting Marc Benioff's Salesforce.com own the conversation.
At Comdex 2003 in Las Vegas, Thomas Siebel talks about why and how his company is delivering customer relationship management services to companies of all sizes, "any way users prefer."
John Roberts, the fiery commercial open-source innovator, resigns for undisclosed reasons and is immediately replaced by interim CEO and SugarCRM board member Larry Augustin.
The software-as-a-service company has added Twitter to the lineup of social media sites that clients can keep tabs on using its Service Cloud product.